Job Description & How to Apply Below
Foreman (Truck & Transport Shop Foreman) Velocity Truck Centres Canada Nanaimo, BC Full-Time | Permanent | Hourly Starting at $51.00/hour+ (based on experience, certifications, and leadership background)
Lead the Shop. Develop Talent. Drive Performance. Velocity Truck Centres Canada (VTC) is seeking an experienced Foreman BCW to join our Nanaimo team. This leadership role is ideal for a certified Truck & Transport Mechanic who excels in shop operations, technician development, fleet maintenance, diagnostics, quality control, and customer service.
As the Foreman, you will play a critical role in leading technicians, maximizing shop productivity, ensuring repair quality, supporting safety initiatives, and delivering exceptional service to our customers. You will act as the bridge between Service Management, technicians, and customers while maintaining Velocity's commitment to operational excellence.
This is an exciting opportunity for a strong technical leader looking to advance their career with one of North America's premier commercial truck dealership networks.
What We Offer Competitive compensation starting at $51.00/hour
Industry-leading training and technical support
Modern shop facilities and diagnostic equipment
Stable, growing organization
Safety-focused workplace culture
Career advancement opportunities within Velocity Truck Centres
Position Summary The Foreman BCW is responsible for supervising and supporting technicians in the daily repair and maintenance of commercial trucks, highway tractors, and fleet vehicles. This position drives productivity, quality assurance, technician development, operational efficiency, and customer satisfaction while ensuring compliance with company policies and safety standards.
Key Responsibilities Leadership & Team Development Directly supervise technicians and apprentices in their day-to-day duties.
Monitor productivity, efficiency, workmanship, and overall performance.
Provide coaching, mentorship, and technical guidance.
Identify training requirements and support employee development.
Conduct team huddles and communicate operational priorities.
Assist Service Management with technician performance evaluations.
Foster a respectful, inclusive, and high-performance workplace culture.
Shop Operations & Workflow Management Schedule and assign work based on technician skillsets, certifications, experience, and workload.
Balance efficiency, repair quality, customer expectations, and profitability.
Communicate allotted flat-rate hours and any repair order changes.
Monitor repair status and ensure timely completion of work.
Assign, track, and follow up on all repairs in progress.
Support the repair order process and ensure technicians understand customer concerns and repair requirements.
Technical Support & Diagnostics Assist with advanced mechanical and electrical diagnostics.
Support technicians in troubleshooting complex repair issues.
Perform or oversee road tests as required.
Provide technical expertise on heavy-duty truck systems.
Coordinate with OEM representatives and vendors for technical assistance when necessary.
Make decisions regarding warranty repairs, failure analysis, and parts re-use.
Quality Assurance & Compliance Perform quality assurance inspections and repair audits.
Monitor repair progress and workmanship standards.
Train technicians on quality control processes and best practices.
Review technician documentation for completeness and accuracy.
Ensure repair operations, warranty processes, core returns, and parts tagging requirements are completed properly.
Maintain compliance with company policies, procedures, safety regulations, and applicable collective agreements.
Customer Service & Communication Engage with customers to obtain repair authorizations.
Communicate estimate changes and repair timelines.
Assist in resolving customer concerns and service-related issues.
Complete repair order reviews with customers when required.
Build strong customer relationships through professionalism and responsiveness.
Administration & Technology Set accurate ETCs (Estimated Time of Completion)
Document customer communications
Save estimates and revisions
Prepare job estimates as required.
Submit reports and operational updates to the Service Manager.
Required Qualifications Education & Certification Red Seal Certification considered a strong asset.
Valid Class 5 Driver's Licence.
Valid Class 3 or Class 1 Driver's Licence required.
Experience Minimum 5 years' experience as a Journeyman Heavy Equipment Technician or Truck & Transport Mechanic.
Minimum 1 year of supervisory experience leading teams of five or more employees.
Experience with in a dealership, fleet maintenance, transportation, or heavy equipment environment preferred.
Technical Knowledge Strong diagnostic, repair, and maintenance expertise.
Knowledge of: Heavy-duty trucks
Highway tractors
Diesel engines
Electrical systems
Experience using electronic diagnostic…
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