Mitigation Leader

Come join our AMAZING team at First General Services Vancouver Island (FG)! We offer paid training, benefits,and advancement opportunities.

First General is committed to being the industry leader in restoration across

Vancouver Island. Driven by our values of compassion, respect, integrity, quality and accountability, FG attracts the best team and provides them with opportunities for personal, financial, and professional growth.

Locally owned and operated, FG services the South and mid-island regions and has become a trusted adviser to its customers and partners.

The role of the Lead Technician (Mitigation Leader) is essential in evaluating, reporting and documenting key aspects of mitigation projects. The Mitigation Leader is equipped to run successful mitigation projects. They utilize their industry experience, knowledge and expertise to guide the homeowner through the process, lead the team and report to key stakeholders.

• Job type:
  Full-time, Permanent
• Pay: $26.00–32.00 per hour

This position is essential for the execution of tasks that guide the restoration process, ensuring a positive outcome for our customers and vendor partners. The Mitigation Leader works closely with the Mitigation and administrative team; assisting in planning, execution of tasks and adherence to safety and service level standards.

The Mitigation Leader is the point of contact for the customer, ensuring timely and professional communication throughout the mitigation phase. The Mitigation leader performs site inspections, directs the mitigation team, and provides timely and professional reporting to the customer and commercial and insurance partners.

• Maintain up to date knowledge of IICRC standards for Water Mitigation
• Maintain up to date knowledge of safe work procedures for remediation processes
• Perform Site inspections, completing necessary documentation within timeline guidelines
• Lead the team in establishing a productive pace of work, and ensuring tasks are completed efficiently and effectively
• Ensure appropriate use and maintenance of FG equipment and tools
• Ensure the technician team is completing work as per the assigned work order
• Report any potential required changes to work orders to Project Managers
• Ensure photos, notes, and equipment tracking are uploaded daily
• Collaborate with team members in scheduling
• Complete moisture mapping and monitoring as required
• Provide ongoing updates to Project Managers and/or supervisors as required

• Minimum 3 years experience in the restoration industry
• WRT certification required. Other IICRC certifications an asset
• Excellent written and verbal communication skills
• Ability to safely use a variety of power tools and equipment
• Class 5 BC driver's license

The Mitigation Leader sets the standard of excellence in delivery of mitigation services. They demonstrate the company's core values in all they do, ensuring timely, compassionate and respectful communication with team members, customers and business partners. They demonstrate a depth of industry knowledge that ensures the highest quality of service delivery.

• Company car
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off