Relationship Banker - Nantucket Job Nantucket area,Massachusetts USA,Finance & Banking

Description

SUMMARY:

In this customer-facing role, the Relationship Banker I will provide exceptional client care to the Bank's clients assisting them with banking transactions, addressing inquiries and assisting with problem resolution at a full-service Cape Cod 5 Retail Banking Center location.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

Develops rapport with clients, greeting clients by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy)

Provide excellent client care to clients relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures

Performs basic banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer's check issuance and savings bond redemption

Safeguards client trust by upholding duty of client confidentiality

Works to develop a comprehensive knowledge of the Bank's products and services offered, taking responsibility to request assistance for further development needs

Must comply with all required laws, regulations, policies, and procedures

Timely completion of all assigned learning activities

Actively participate in Banking Center meetings and one-on-one coaching sessions

Participation/volunteerism in community groups and events

Additional duties as assigned

EDUCATION, CERTIFICATIONS:

Bachelor's degree preferred
Eligible for Nationwide Mortgage Licensing System (NMLS) registration
Eligible for Notary Public commission

KNOWLEDGE, SKILLS & ABILITIES:

Minimum six months' cash handling experience preferred
Minimum six months' customer service experience
Prior customer relationship building experience
Cyber security awareness
Strong verbal and written communication skills
Critical thinking, decision making and problem-solving skills
Must have cyber security awareness to protect the digital environment, the Bank, and customers

COMPETENCIES:

Courage
Technology Savviness/Digital Enthusiast
Financial Comprehension
Adaptability and Flexibility
Sales Aptitude
Eager and Agile Learner

#ZR

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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