Food & Beverage Manager

Food & Beverage Manager

The Food & Beverage Manager supports the leadership and daily operations of all Food & Beverage outlets at The Nantucket Hotel & Resort, ensuring exceptional guest experience, strong financial performance, and consistent service standards. This role is highly operational and hands-on, serving as a key leader for front-of-house teams while collaborating closely with Culinary, Events, Rooms, and Hotel Leadership.

The Food & Beverage Manager helps with driving training, service execution, scheduling, guest recovery, inventory controls, and outlet readiness for seasonal transitions and high-volume periods. The ideal candidate is energetic, detail-driven, and capable of leading by example in a fast-paced luxury hospitality environment.

Daily Operations & Service Leadership

• Support and oversee daily FOH operations across all F&B outlets (restaurant, bar, seasonal activations, etc.)
• Act as Manager-on-Duty (MOD) as scheduled, ensuring smooth service flow and guest satisfaction
• Maintain consistent standards of service, hospitality, cleanliness, and professionalism
• Assist with service pacing, table management, floor presence, and staffing deployment
• Respond to operational needs quickly and calmly, ensuring a polished guest experience

Team Leadership, Training & Culture

• Lead, coach, and support supervisors and hourly associates with clear expectations and accountability
• Assist with onboarding and training programs for seasonal and year-round staffing
• Reinforce luxury-level service behaviors and guest engagement standards
• Help build a positive team culture focused on pride, teamwork, and excellence
• Participate in performance conversations and support corrective action when needed

Guest Experience & Service Recovery

• Proactively connect with guests during service and oversee guest relations on the floor
• Resolve guest concerns professionally and promptly, using sound judgment and empathy
• Document and communicate guest feedback and incidents to leadership as needed using daily reporting
• Support service recovery decisions (comps, returns, make-it-right moments) in alignment with company guidelines

Scheduling, Labor & Productivity

• Assist with staff scheduling and daily edits based on weather, occupancy, and demand
• Monitor labor efficiency and support staffing strategy while maintaining service quality
• Help ensure timekeeping compliance and accurate shift execution
• Support consistent communication between outlets to ensure smooth coverage and execution

Financial & Administrative Support

• Assist with inventory processes, cost controls, receiving, and product organization
• Support POS accuracy, menu updates, modifiers, and staff compliance with ringing procedures
• Help manage comp tracking, voids, discounts, guest recovery documentation and daily reporting to accounting to ensure accurate financials
• Contribute to achieving revenue goals through strong execution and guest engagement

Event & Programming Support

• Coordinate with Events and Culinary teams to support BEO execution and private functions
• Assist with set-up standards, staffing plans, and on-site event leadership
• Support special dining experiences, holidays, and seasonal programming

Standards, Compliance & Safety

• Ensure compliance with all sanitation, safety, and alcohol service requirements
• Maintain knowledge of all local and state laws related to food & alcohol service
• Enforce cleanliness and organization standards in FOH areas, stations, and storage
• Ensure checklists, side work, and closing procedures are consistently followed

Qualifications & Experience

• 3–6+ years of progressive F&B leadership experience in a hotel, resort, or high-volume luxury restaurant environment
• Strong FOH knowledge: service standards, staffing, guest relations, and floor leadership
• Confident leader who can coach and hold teams accountable while maintaining morale
• Experience working with POS systems and scheduling platforms
• Strong organizational skills and ability to multitask under pressure
• Excellent communication skills and ability to work cross-functionally

Leadership Competencies

• Guest-first mindset with high standards for hospitality
• Calm and decisive under…