Maintenance Manager

We are seeking a highly skilled and experienced Maintenance Manager to oversee all maintenance and repair operations for our exclusive 44‑room boutique hotel on the island of Nantucket. The ideal candidate will be a hands‑on professional with a comprehensive understanding of general maintenance systems, including HVAC, plumbing, electrical, and carpentry. This role requires managing the upkeep of all hotel facilities—44 rooms, a restaurant with two kitchens, a health club, recreation room, two pools, and landscaping.

The Maintenance Manager will ensure the property remains in impeccable condition, providing a seamless and high‑quality experience for our guests.

• Health & Wellness: medical, dental, and vision insurance
• Financial Security: life insurance, long‑term disability (LTD), and 401(k)
• Time Off: paid time off (PTO)
• Perks: corporate discounts

Potential for earning incentives and housing assistance.

• Manage and perform all maintenance, repairs, and preventative maintenance for the entire property.
• Oversee a small maintenance team and external contractors.
• Perform routine inspections of all systems and equipment (HVAC, plumbing, electrical, kitchen equipment, pools).
• Coordinate and manage special projects, renovations, and large‑scale repairs.
• Maintain a detailed log of all maintenance activities and expenses.
• Ensure all maintenance work is compliant with safety standards and local regulations.
• Respond promptly to all maintenance requests from hotel staff and guests.
• Manage the hotel’s landscaping and grounds.
• Must be technologically savvy and capable of learning and utilizing new software, including Computerized Maintenance Management Systems (CMMS) such as ALICE.

The ideal maintenance manager for a boutique hotel needs a unique blend of technical skills, managerial expertise, and a strong understanding of the hospitality industry. Given the smaller size and more personalized nature of a boutique hotel, this role requires a hands‑on approach and a wide range of responsibilities.

• Comprehensive understanding of various building systems, including HVAC, electrical, plumbing, and life safety systems.
• Preventative Maintenance: experience developing and implementing a proactive preventative maintenance program.
• Troubleshooting: strong problem‑solving and troubleshooting skills essential for quickly diagnosing and fixing issues.

• Team Management: lead, train, and supervise a small maintenance team; delegate tasks, manage schedules, and conduct performance reviews.
• Budget Management: experience creating, managing, and monitoring departmental budgets for maintenance projects, supplies, and external contractors.
• Vendor and Contractor Relations: ability to vet, negotiate with, and oversee external contractors and vendors.
• Organizational
  
  Skills:
  
  excellent organizational and project management skills to juggle routine maintenance, emergency repairs, and larger‑scale renovations.

• Guest Focus: deep understanding of guest service and the importance of minimizing disruption to the guest experience.
• Attention to Detail: eye for detail to ensure the hotel’s appearance and functionality meet high standards.
• Communication: strong communication skills vital for interacting with guests, other hotel departments, and senior management.
• Compliance and Safety: knowledge of health and safety regulations, building codes, and fire safety protocols.

• Education:
  
  degree in hospitality management, facilities management, or a related engineering field (preferred); significant on‑the‑job experience is a plus.
• Experience:
  
  at least 5 years in building maintenance or a similar role, with proven supervisory or management track record, preferably within the hospitality industry.
• Certifications:
  
  technical certifications in HVAC, plumbing, or electrical systems are highly valued; professional certifications such as CMRP or CPMM are advantageous.

Edgartown, MA | Salary: $45,000 - $80,000 | Full‑time