Operations Manager - NRTA

• Minimum four (4) years’ management experience in a fixed route system with a medium size fleet is required
• Experience with profit/ loss responsibility and accountability for safety and performance
• Bachelor’s Degree or equivalent experience
• Has evidence of experience and accountability for emergency planning, incidence response and safety management in a fixed route environment.
• Union work environment experience preferred
• Intermediate knowledge and experience of Microsoft Office Suite
• CPR, AED and First Aid Certification (Provided by the Company)

Skills:

• Providing clear directions and leadership to department staff.
• Possess excellent communication and interpersonal skills.
• Fluent in English with excellent written and verbal communication skills.
• Customer-focused with the ability to inspire your team with commitment and enthusiasm.
• Exercise good judgment and creativity in decision-making.
• Interact professionally with all levels of employees, client representatives, and community members.
• Must be customer-focused with the ability to inspire your team with commitment and enthusiasm.
• Will have the ability to identify and solve problems in a structured and analytical way.
• Strong analytical and reporting skills.
• Transportation Dispatching Software knowledge desired.

Key Accountabilities:

• Ability to quickly become an expert in the operating contract, collective bargaining agreement, and P&L. Intimate understanding of how operational ratios/performance indicators translate into safety excellence, financial performance, contract compliance, and customer satisfaction.
• Work well as part of a team.
• Supervises day-to-day operations and administrative activities; providing liaison between client and company and facilitates problem solving between departments.
• Ensures safety practices and applicable regulations are obeyed by all employees.
• Coordinates routinely with the Maintenance and Safety Managers ensuring facilities and buses are maintained to KTA safety and environmental standards.
• Coordinates the scheduling for both operators and supervisors in the operations department.
• Understands, interprets, and applies related laws, rules, regulations, policies, procedures, budgets.

Strategic Planning and Mobilization

• Manages the operations department to commence passenger services safely, on time, on budget and meeting the required contractual milestones.
• Assist with developing the annual business plan within the wider KTA plan, including a look back at the bid and looking forward, taking into account what has changed.
• Report monthly to the relevant Manager on the department’s overall performance.

Safety Performance

• Be Accountable for the department’s organizational safety performance.
• Ensure all relevant statutory and regulatory safety policies are applied and adhered to.
• Ensure Safety governance is in place, continuously bringing safety performance and adherence to processes to the forefront.
• Contribute to the safety culture through displaying exemplary safety-oriented behaviors.
• Management of Onboard Surveillance Systems.

Operational Performance

• Accountable for the planning, delivery and continuous improvement of the passenger service delivery, as specified by the General Manager and/or client.
• Responsible for monitoring and continuous improvement of the operations department.
• Monitor, report and actively improve the operational performance of the organization, such as OTP, service delivery, revenue hours/mileages delivery.
• Work in collaboration with our client and our communities to plan and deliver special event services.

Employee Engagement

• Set the tone of leadership throughout the department through implementation of the Keolis management principles.
• Lead an engaging culture where each individual is able to work to their full potential in the aligned delivery of the business objectives.
• Build the talent pool to ensure future capability to deliver the organizational business plan
• Drive an improvement in the employee experience enabling improvements in all employees related KPIs including employee turnover, unplanned absenteeism, driver headcount.
• Drive employee survey participation and deliver local action plans to continually improve employee…