Assistant Manager

The Assistant Store Manager supports the Store Manager in overseeing daily operations, driving sales performance, and delivering exceptional customer experiences. This role requires strong leadership, organizational skills, and a hands-on approach to retail operations, team development, and merchandising.

• Open and close the store following company procedures
• Ensure store security, cash handling accuracy, and operational compliance
• Maintain a clean, organized, and visually appealing sales floor

• Deliver outstanding customer service and foster a welcoming store environment
• Resolve customer inquiries, concerns, and complaints professionally
• Lead by example in providing personalized service and building customer relationships
• Supervise and support sales associates during shifts
• Delegate tasks effectively to ensure operational efficiency
• Monitor team performance and provide constructive feedback
• Assist in creating schedules to meet business needs

• Train new and existing sales associates on customer service standards, store policies, and product knowledge
• Coach team members to achieve individual and store sales goals
• Support ongoing development to build a high-performing sales team
• Assist in achieving and exceeding sales targets
• Motivate the team to drive sales and meet KPIs
• Monitor sales trends and suggest strategies to improve performance
• Oversee online order fulfillment processes
• Pick, pack, and prepare online orders accurately and efficiently
• Coordinate and ship outgoing orders in a timely manner
• Ensure proper documentation and tracking of shipments

• Receive and process incoming shipments
• Verify inventory accuracy and report discrepancies
• Assist with stock replenishment and organization of backroom inventory
• Assist with visual merchandising execution
• Support the creation and maintenance of window displays
• Ensure merchandise presentation aligns with brand standards

• Maintain in-depth knowledge of all products and collections
• Educate team members and customers on product features and benefits
• Stay informed about new arrivals, promotions, and seasonal trends

• Previous retail supervisory or leadership experience preferred
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Ability to work flexible hours, including evenings and weekends
• Proficiency in POS systems and basic computer skills
• Leadership and team development
• Customer-focused mindset
• Problem-solving and decision-making skills
• Time management and adaptability

This role is ideal for a motivated retail professional who thrives in a fast-paced environment and is passionate about team leadership, operational excellence, and delivering exceptional customer experiences.