Keyholder, Retail

Job Title :
Keyholder

Location:

Nantucket, MA

Type:
Seasonal, Immediate - Sept/Oct

About Ellsworth & Ivey:
Ellsworth & Ivey is a contemporary fashion brand specializing in custom knitwear for a diverse range of clients, including retail stores, country clubs, collegiate programs, resorts, and more. Our brand is known for its high-quality craftsmanship, attention to detail, and personalized service, offering a unique approach to customizable knitwear. We are passionate about providing exceptional experiences and products that embody sophistication and style.

Position Overview:

We are seeking a reliable, proactive, and motivated Keyholder to take ownership of store operations during their shift. As the on-site leader, you will guide the team, manage daily operations, and ensure a smooth, efficient, and exceptional customer experience. You’ll be the go-to person for leadership, problem-solving, and operational excellence whenever the Store Manager is off-site.

Key Responsibilities:

Operations:

Execute Opening & Closing Checklists and submit completed EOD Reports.

Review turnover notes from previous shifts and create a clear Plan of Action (POA) for the day.

Assign zones and breaks to associates, adjusting as needed throughout the shift.

Oversee daily cash drawer operations following proper procedures.

Ensure online orders are processed, returns handled, and new inventory is received, unpacked, barcoded, back stocked, and merchandised properly.

Maintain brand standards for cleanliness, organization, and visual presentation.

Manage daily tasks such as restocking, steaming, and floor resets.

Take end-of-day store photos only after verifying visual standards are met.

Independently open and close the store, taking full ownership of operations.

Lead, coach, and support the team during your shift; act as the on-floor expert.

Provide real-time feedback to elevate team performance.

Serve as Manager on Duty when the Store Manager is off-site.

Make quick operational decisions to support sales and customer experience.

Deliver exceptional customer service and foster a positive in-store atmosphere.

Lead by example on the sales floor, modeling strong client interactions.

Support the team in achieving daily, weekly, and monthly sales goals.

Cultivate customer relationships and encourage clienteling and follow-ups to drive loyalty.

Qualifications:

Proven leadership experience in retail or customer-facing environments.

Strong organizational and problem-solving skills.

Ability to make quick decisions and manage multiple priorities.

Excellent interpersonal and communication skills.

Reliable, proactive, and able to take ownership of store operations.

Sales-driven with a customer-first mindset.

Work Environment:
This role requires flexibility, including opening and closing shifts, and may involve standing, walking, and occasional heavy lifting. You will act as a key leader in maintaining the store’s operational excellence and brand standards.

Compensation:

Please click below to complete our application form for this role!