Sales Associate, Part Time MA

Description

Reports to:

Captain (Store Manager)/First Mate (Assistant Manager)/Second Mate (Management Trainee).

Responsible for assisting the management team in driving sales through exceptional customer service, ensuring a top‑priority service experience that reflects our brand promise (“Every Day Should Feel This Good”).

• Generate sales: responsible for meeting goals and measures.
• Develop and maintain relationships with top customers.
• Support in‑store event sourcing and execution.
• Ensure the store reflects Shep & Ian’s vision of “Every Day Should Feel This Good” through hosting the party.
• Lead the store in email capture and educate new associates on best practices.
• Maintain current customer wish lists and notify customers when product arrives.
• Assist with training new associates.
• Help foster a welcoming, fun, encouraging, and energetic crew and customer environment.
• Assist in recruiting and referring top talent for the store’s teams.
• Support store and team‑building activities with the management team.
• Maintain efficient merchandise controls and loss‑prevention awareness.
• Ensure a clean and tidy store environment.
• Maintain merchandising to company standards and brand initiatives.
• Contribute to weekly product feedback.

• Strong interpersonal communication and customer service skills.
• Team‑focused, confident, and professional.
• Creative, adaptable, entrepreneurial and driven by integrity.
• Strong verbal and written skills.
• Ability to perform effective selling techniques to achieve sale and repeat business.
• Flexible schedule including holidays, overnight shifts, and weekends.
• Passionate about making people happy.
• Capable of recruiting, training, motivating, and inspiring the team.
• Accuracy and attention to detail.
• Effective at receiving and communicating feedback.
• Positive outlook.
• In-depth knowledge of the product to offer style advice.
• Outgoing, friendly, personable, with a positive attitude.
• Customer service‑oriented experience preferred but not necessary.
• Passion for the brand.

MA Retail Nantucket
Nantucket, Town of, MA 02554, USA

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.