Conference Services Event Manager

The Meritage Resort & Spa, 875 Bordeaux Way, Napa, California, United States of America

Posted Wednesday, February 18, 2026 at 8:00 AM

Conference Services Event Manager

The Meritage Resort & Spa - Napa CA

Salary Range: $80-85k

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do.

We are focused on long-term value creation and sustainable growth.

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Position Summary

Acts as central contact for assigned event business, creatively bringing together customer visions and budgets with property resources to exceed customer expectations and meet/exceed property goals.

Primary Responsibilities / Essential Functions

• Meet with customers to understand needs, offer suggestions, and determine all set‑up needs, equipment, and menu items. Anticipate all needs to provide a flawless execution of the event. Identify opportunities to cross‑sell and up‑sell services to optimize total revenue potential and guest experience. Host or participate in site inspections and client presentations to ensure the property’s offerings are showcased. Rebook for future events.
• Execute written sales agreements for varied events including full-service meetings, conventions, and social and corporate events.
• Create and maintain each event's banquet event order (BEO) outlining all of the event's details, including instructions for the event, setup, menu, and wine choices. Maintain appropriate contact with the customer to ensure accuracy and finalize all event details. Generate detailed resumes for the operating departments.
• Disseminate all information to appropriate operational departments to ensure customer needs are being met.
• Attend and oversee execution of events to ensure client satisfaction. Work closely with banquet department on operations and event execution and quickly evaluate alternatives and decide on a plan of action as needed.
• Must wear closed‑toe and heel shoes. Slip‑resistant shoes recommended and may be required. Follow all safety policies and procedures. Act on reports of potential safety issues or whenever observed and take immediate action to resolve in emergency situations. OSHA laws require the use of personal protective equipment (PPE) when performing work duties that have the potential of risk to your health or safety.
  
  Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team members have responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their manager. Maintain strict compliance with the hotel's hazardous material (HAZMAT) program and familiarize self with current MSDS.
• Reporting to work as scheduled (on time and on a regular basis) is an essential function of the job.

Other Responsibilities / Supportive Functions

• Maintain a well‑documented, accurate, organized and up‑to‑date file management system to serve client and maintain records of sales efforts and activities.
• Develop and maintain strong relationships with current and potential customers through frequent, professional, courteous and ethical interaction.
• Promptly follow up with customer inquiries and needs.
• Resolve guest complaints within scope of authority, otherwise refer the matter to upper management. Notify supervisor and/or Security of all unusual events or circumstances.

Qualifications (relevant experience, education and training)

• Normally requires a high school diploma or general education degree (GED), or equivalent combination of education and experience. Bachelor’s degree in Hospitality Management desired.
• Normally requires two years of experience planning, organizing, and/or…