Center Sales Manager

Address

2401 California Blvd., Napa, CA, United States – 94558

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 1,900 locations and online lending services.

We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!

• Competitive Wages
• Uncapped Bonus Potential
• Life/Health Benefits
• 401(k) Savings Plan
• Educational Assistance
• Paid Vacation/Holidays
• Great Schedules
• Comprehensive Training

To learn more about Advance America visit Advance America Website

This is a customer-facing position in locations that offer financial products such as but not limited to: secured and unsecured loans, money transfers, tax preparation, and card services. The Center Sales Manager is responsible for the effective operation and continued growth of the Center with direction from the Divisional Director of Operations. This position ensures that each team member is trained in all procedures, policies, products, and programs.

Exceptional customer service, attention to detail, and a passion for sales is a must. This is a performance based position as measured by the center’s results.

The Center Sales Manager will increase overall performance, productivity, and profitability and, is responsible for building sustainable customer relationships with successful delivery of customer service and monitoring/measuring customer satisfaction. The Center Sales Manager will also promote employee engagement, teamwork and job satisfaction through continued coaching and development.

Build strong relationships with current and prospective customers, in person, in the market and over the phone. Monitor and measure customer satisfaction. Take the lead on case management for delinquent accounts.

Understand, recommend, and sell financial products and services to customers

• Holds team members accountable to individual and center goals
• Trains and coaches team members on effective sales techniques
• Educates new customers on product offerings and associated benefits
• Cross sells core/ancillary products while center staff completes customer transaction before customer leaves center

Responsible for the on-going marketing strategy and physical marketing

• Four Walls Marketing
  - Inactive calls, cross-selling, professional image.
• Outside Marketing
  - Develops marketing plan, tracks marketing success, organizes local store marketing (LSM) and community events, develops effective business partner relationships, etc.
• Tracks performance of local center marketing programs to determine effectiveness

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High School Diploma or equivalent required; some college preferred.

Knowledge of P&L, collections, and cost controlling measures; strong math skills, including the ability to count cash; strong time management skills; professional verbal communication by phone, email, and in person; ability to read, write, evaluate, and apply complex and detailed information; may work alone; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements;

ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships.

Customer service experience required. Two years’ experience in the following areas is preferred: sales/retail/banking/collections and managing, coaching, and developing a team.

Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional…