Guest Service Agent - Hilton Garden Inn, Napa

Guest Service Agent (Front Desk/Reception)

The Hilton Garden Inn in Napa is seeking a part-time Guest Service Agent (Front Desk/Reception) to be able to work 3pm - 11pm, including weekends. Must be able to work holidays that fall on regular scheduled days.

Qualified applicants will have excellent and clear communication skills with a passion for customer service. Prior hotel front desk experience helpful.

Qualifications:

• Up-beat pleasant personality with an ability to assist a wide variety of personalities
• Ability to multi-task: answer phones, greet guests, direct people
• A good knowledge of Napa County to assist guest with driving directions, wineries, restaurant recommendations, shopping, transportation, etc.

Responsibilities:

• Greeting guests with a smile upon arrival or departure
• Answering telephones, taking reservations, directions
• Cashiering and concierge services
• Ability to fulfill guests requests such as wake up calls, forgotten amenities
• Ability to listen to guest concerns and document any maintenance issues or special requests brought to your attention

Reneson offers 401k with matching, sick and holiday pay, and Hilton worldwide discounts! Pay is $21.50 per hour.