Service Desk Representative

Location:

Active Wellness Center at Napa - Napa, CAPay Transparency: $17.00 - $19.00 per hour (DOE):
Minimum rates may vary based on local wage laws. Pay depends on factors including site location, specialty, certifications, work experience, and other business needs.

Role and Responsibilities The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the club's first line of communication with members and creates a friendly and welcoming environment.

Specific Responsibilities Essential Functions Greet members/guests enthusiastically and efficiently handle the check-in process

Answer telephone and field calls

Schedule services appointments and take reservations either in person or by phone

Assist members with purchases of retail goods and club services

Present membership information to prospective members, as well as refer them to Member Sales Department Be knowledgeable about all programs and activities offered throughout the center

Promote club services and activities

Assist with keeping the club well stocked and clean

Inventory of food items as well as locker and laundry service

Maintain communication log and lost & found ledger

Handle member injury and illness incident reporting

Administer emergency care to members and guests in need of assistance

Work as a TEAM with all other departments

Other duties and responsibilities as assigned by supervisor

Other Functions Promote club services and activities

Assist with keeping the club well stocked and clean

Attend Active Wellness site meetings and trainings

Handle injury and illness and security incident reporting

Qualifications and Education Requirements Previous health club personal training experience is a plus.

Previous experience with Member Management Systems is a plus.

Basic accounting skills, customer service skills, results oriented, basic computer skills, ability to multitask, and commitment to the fitness industry

Minimum GED/High School Diploma or equivalent

Must be detail oriented, organized and highly responsive with a commitment to customer service

Strong verbal communication skills

Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industryAED/CPR/First Aid Certified Proof of citizenship or legal status

Physical and Working Conditions Ability to take the responsibility for the health and safety of others

Ability to stand for several hours in a same shift; ability to lift 25 lbs Fitness club environment

Must follow OSHA and Active Wellness safety standards

Benefits

Health, Dental and Vision Insurance (Full Time)
Health Flexible Spending Account (Full Time)
Paid Time Off (Full Time)
Parking & Transit Flexible Spending Accounts
401(k) (Eligible after 1 year of service + 1000 work hours)
Legal Support Plan Employee Assistance Program & Mental Health Support Service Complimentary Club Membership and Discounts on Active Products (where applicable)
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Active Wellness LLC is an equal opportunity employer.
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