Call Center Representative I - Napa County Job Napa area,California USA,Customer Service/HelpDesk

Call Center Representative

Department:
Patient Access

Location:

Napa, CA

Pay Range: $24.21 to $29.59/hr, depending on years of experience

Schedule:

Monday to Friday, 8am to 5pm

DLSE/FLSA Status:
Nonexempt /Hourly position

Supervisory Responsibilities:

Yes

About Communi Care+OLE:
Established in 2023, Communi Care+OLE is the result of a union of two health centers with a deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and Communi Care Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, Communi Care+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties.

It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.

Benefits:
Medical, Dental, Vision Coverage Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium 18 days of PTO (Vacation & Sick) 10 Paid Holidays + 1 Float Holiday 2% employer match with employee 4% Contribution 403(b) retirement plan Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent) Life & Accidental Insurance Coverage Employer contribution for Health Savings Account

Job Summary /Overview

Call Center Representatives work under the Call Center Manager and is responsible for assisting patients with handling and triaging phone calls, scheduling appointments, responding to questions, and documenting within the electronic health record.

Communi Care+OLE provides an inclusive workplace that promotes and values diversity and life experience.

Communi Care+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals who have been affected by the legal system. You are welcome here.

Minimum

Position Requirements :
Education, Experience, Skills/Training

Education:

High School Diploma or GED required.

Experience/Lived

Experience:

One year experience in medical office, hospital or clinic preferred Administrative and customer service experience in a busy customer service-related environment is required

Special Skills/Training:
Experience working in a health clinic or demonstrated commitment to low-income populations preferred. Strong computer and data entry skills including MS Office required; electronic health record system required. Strong verbal and written communication skills. Ability to work in a fast-paced environment and multitask. Bilingual in English/Spanish/Dari/Punjabi/Vietnamese strongly preferred.

Essential Functions and Responsibilities

Answers phone and schedules patient appointments providing accurate information to patients regarding a variety of programs and services

Complete and update registration for patients as needed.

Runs insurance eligibility for the following day and creates billing notes for outstanding documents.

Be empathetic and sensitive to the unique needs of each customer. Provide explanations that are appropriate to the customer's level of understanding and knowledge.

Gives full attention to the customer. Demonstrates promptness and shows initiative in responding to customers.

Routes call to the appropriate department for continued assistance as necessary.

Troubleshoots patient concerns regarding orders, health information and assists in communication with other outside facilities through the electronic health record.

Responsible for greeting patients professionally on the phone and driving a positive and personal patient customer service experience. Strong communication…