Reservations Sales Agent Full Time

Position Overview:

The Reservation Sales Agent at Carneros Resort and Spa is responsible for managing guest reservations and providing exceptional customer service. This role involves handling inquiries, booking reservations, and ensuring a seamless experience for guests from the initial inquiry to their arrival. The ideal candidate is detail-oriented, has excellent communication skills, and is capable of multitasking in a fast-paced environment.

This is an hourly position + Incentives

• Handle incoming reservation inquiries via phone, email, and online booking platforms.
• Provide information to guests regarding room availability, rates, dining reservations and amenities.
• Book reservations accurately and efficiently, ensuring all guest preferences and special requests are noted.
• Process payments and send confirmation details to guests.
• Manage and update reservation records, including changes, cancellations, and special requests.

• Provide exceptional customer service by addressing guest inquiries and resolving any issues promptly.
• Assist guests with pre-arrival arrangements and ensure all special requests are communicated to the relevant departments.
• Maintain a high level of guest satisfaction by following up on reservations and ensuring a smooth booking process.

• Coordinate with the Front Office, Housekeeping, and other departments to ensure guest needs are met.
• Participate in team meetings and contribute to the continuous improvement of reservation processes.

• Utilize the SMS platform and other reservation systems to manage bookings and generate reports.
• Stay informed about current promotions, packages, and resort offerings to provide accurate information to guests.
• Ensure all reservation-related data is properly documented and used to inform business decisions.

• High School diploma or equivalent; a degree in Hospitality or a related field is preferred.
• Minimum of 1-2 years of experience in reservations, customer service, or a related field, preferably in a luxury hotel or resort.
• Strong communication and interpersonal skills with a focus on guest service.
• Proficiency in reservation systems and Microsoft Office Suite.
• Ability to multitask and prioritize in a fast-paced environment.
• Availability to work flexible hours, including weekends and holidays as needed.