Meadows of Napa Valley - Receptionist

Location

Meadows of Napa Valley
1800 Atrium Parkway, Napa, CA 94559

About the Community
Located in the heart of Wine Country, The Meadows of Napa Valley is a not‑for‑profit Life Plan Community and the area’s premier senior living experience. Our retreat‑like campus offers residents resort‑style services and amenities, gorgeous residences, delicious dining at our three onsite restaurants, and a continuum of healthcare including Assisted Living, Memory Care and Skilled Nursing. Learn why The Meadows of Napa Valley has consistently been ranked as one of Napa’s top senior living communities!

Position Overview
We are currently seeking our next Receptionist to join our team!

Compensation: $20.00 - $23.00 / hr DOE
Schedule: Full Time, including Saturday and Sunday shifts

• Serve as an ambassador for The Meadows of Napa Valley, delivering exceptional customer service and fostering a warm, professional, and hospitable environment for residents, families, guests, vendors, and employees.
• Act as the initial responder during resident emergencies, including incidents in apartments and situations within the community requiring 911 activation. Follow established emergency protocols, notify appropriate personnel, and assist emergency responders as needed.
• Prepare timely, accurate, and detailed incident reports and related documentation following emergencies, accidents, injuries, or other reportable events, ensuring compliance with community policies and regulatory requirements.
• Provide a hospitality‑driven experience by anticipating needs, identifying concerns, and connecting individuals with appropriate services or departments.
• Assist residents, employees, and guests by providing information and directing them to appropriate departments via phone, email, and in‑person interactions.
• Exercise sound judgment, critical thinking, and independent decision‑making when addressing resident concerns, visitor requests, and unexpected situations within established guidelines.
• Greets and assists visitors and prospective residents, offering community information and directing inquiries to Sales and Marketing as appropriate.
• Supports community security efforts by greeting, assisting, and screening all visitors, vendors, contractors, employees, and residents.
• Maintain accurate records in Point Click Care  (PCC) and other internal systems, including resident, visitor, and operational documentation.
• Manage mail and package handling, including receiving, sorting, and distributing USPS and inter‑office mail. Record incoming deliveries, notify recipients, and forward items to the appropriate departments.
• Serve as central hub for communication and coordination among all buildings within the community.
• Promote the organization’s Mission, Vision, and Values, demonstrating commitment to the Culture of Excellence and strategic goals.
• Perform other duties as assigned.

• Experience in clerical office work, reception, scheduling, hospitality, customer service, or a related field.
• Experience interacting with the public in high‑volume or sensitive situations.
• Experience with Point Click Care (PCC) or other electronic health record (EHR) systems.
• Experience working with older adults or in senior living, healthcare, hospitality, or customer‑service‑focused environments.
• Possess a current CPR certification, or be willing to obtain one upon hire.
• Exceptional phone etiquette and professional communication skills.
• Strong customer service and hospitality orientation, to create a welcoming and supportive environment.
• Excellent verbal and written communication skills, including the ability to follow oral and written instructions.
• Ability to demonstrate tact, discretion, empathy, and professionalism in sensitive or emotionally challenging situations.
• Proactive problem‑solving skills, with the ability to anticipate needs and resolve concerns before escalation.
• Utilize strong critical thinking and judgment, with the ability to identify alternative solutions.
• Outstanding organizational skills, attention to detail, and the ability to manage multiple priorities in a fast‑paced environment.
• Must complete forms and maintain comprehensive documentation, including incident reports and operational records.
• Proficiency with standard office equipment, including multi‑line phone systems, computers, copiers, and scanners.
• Computer proficiency, including Microsoft Outlook, Word, Excel, and Teams.

Apply today and come be part of our community!