Winery Concierge

Job Description

• Guest Reception and Engagement:
  * Welcomes guests with a friendly and professional demeanor, creating a positive first impression
  * Answers questions about the winery, its history, and the products offered
  * Guides visitors to the appropriate tasting areas, tours, or events
• Reservation Management:
  * Handles phone and online inquiries regarding reservations, events, and tours
  * Schedules and confirm bookings, ensuring proper coordination with other winery departments
• Tasting Room Support:
  * Assists in setting up and organizing the tasting room and reception area
  * Facilitates wine tastings by explaining wine selections, pairing suggestions, and unique characteristics
• Retail and Sales Assistance:
  * Promotes and processes wine and merchandise sales
  * Assists guests with purchasing wine club memberships or special event tickets
• Administrative Tasks:
  * Maintains accurate records of reservations, visitor counts, and purchases
  * Handles guest feedback and escalates issues to management as needed
• Event Support:
  * Supports winery-hosted events, including private tours, corporate gatherings, and weddings
  * Provides logistical support and maintain an upbeat atmosphere during events

Qualifications:
Qualifications

• Previous experience in customer service, hospitality, or a related field (preferably in the wine or beverage industry); experience in a restaurant is preferred but not required
• RBS and Food Handler Certifications required, or must be willing to complete certifications independently and at personal cost shortly upon hire
• Basic knowledge of wines and the wine-making process (willingness to learn is a plus)
• Proficiency with reservation software and basic office tools;
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• Flexibility to work weekends, holidays, and evenings as needed
• Ability to multitask and remain composed in a fast-paced environment
• Ability to follow instructions and work independently or as part of a team
• Attention to detail to ensure areas and dishes are thoroughly cleaned and sanitized
• Strong organizational and time management skills
• Strong communication and interpersonal skills
• High School diploma or equivalent

Pay Range: $24.00 - $26.00 an hour. Final compensation will be dependent upon skills & experience.

Additional Information

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
  * 24/8 online physician consultations
  * virtual mental health resources
  * life coaching
  * engaging employee community groups
  * cash rewards for healthy habits and fitness reimbursements
  * library of on-demand fitness videos
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For.
  
  To learn more about our corporate social responsibility efforts,
• Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our…