Risk Operations Analyst

Overview

Title:

Risk Operations Analyst
• Job Type: Contract
• Contract Length: 6 months
• Pay Range: $28-30/hr
•

Start Date:

ASAP
•

Location:

Draper or San Jose, CA

Our client, a leader in Fin Tech/Payments, is looking for a skilled Risk Operations Analyst to join their team for a 6 months engagement. This project involves reviewing new and existing accounts for potential fraudulent activity, adhering to risk and compliance requirements, and performing investigative due diligence to ensure the authenticity of customer information. This is a high-impact role that requires a self-motivated professional who can hit the ground running and deliver results quickly.

• Conducting KYC due diligence and fraud reviews when assessing new customer accounts for risk exposure.
• Successfully reviewing and analyzing newly onboarded customer accounts and relevant documentation in a high-paced environment within established SLAs.
• Verifying the accuracy and authenticity of customer-provided information, documents, and identification through reliable sources and appropriate verification processes.
• Contacting customers as needed regarding missing documentation or clarification about verification documents while maintaining strong customer relationships.
• Identifying, researching, and highlighting trends relating to risk management.

• 1-3 years of fraud and risk investigation operations experience, preferably in e-commerce, payments, or financial services (some fraud experience is required).
• Deep expertise in putting a high value on accuracy and completeness of work, including case notes, customer due diligence, and fraud investigations. This isn't a learning role—you need to be a subject matter expert.
• Demonstrated ability to work autonomously as an independent decision-maker, prioritize and balance multiple tasks simultaneously, and confidently back up actions.
• Strong data analysis and investigative skills, with a keen eye for detecting red flags and making good judgment decisions with minimal supervision.
• Strong communication skills to clearly and effectively communicate with customers while investigating suspicious activity.

W2 only (No C2C or 1099 contractors)