Public Safety Dispatcher II; LATERAL

CONTINUOUS RECRUITMENT – OPEN UNTIL FILLED

We are seeking a Public Safety Dispatcher II for the City of Napa Police Department. The position is open until filled; applications will be reviewed on a rolling basis.

• Up to $15,000 Appointment Incentive – paid on the first paycheck following hire date.
• Post Certificate Pay (PERS reportable) eligible upon completion of probation*.

The Communications Dispatch Center is the primary public safety answer point for all 911 emergency calls to the Napa Police Department, Napa County Sheriff's Department, American Canyon Police Department, Napa Fire Department, American Canyon Fire Department and AMR Ambulance Services. We also transfer calls to Cal Fire, St. Helena Police Department and Calistoga Police Department.

In this role, you are a critical link between citizens and the emergency response personnel. You will handle high‑volume emergency calls, dispatch officers, firefighters, and ambulance crews, and coordinate with surrounding agencies.

We are currently seeking applicants for vacancies under the Public Safety Dispatcher II classification. Applicants with public safety dispatching experience comprised of law enforcement or fire service dispatch responsibilities are strongly encouraged to apply! Possession of a P.O.S.T. Dispatch Training Certificate is preferred.

• Public safety dispatch experience, preferably in law enforcement or fire service.
• Preferred: P.O.S.T. Dispatch Training Certificate.
• Adaptability, stress tolerance, interpersonal communications, team success, engagement readiness, applied learning, attention to detail, decision making, planning and organizing.

Additional job‑specific qualifications:
At least one year of public safety dispatching experience and the ability to achieve a thorough background investigation, including polygraph, pre‑placement psychological exam and medical examination.

• Receive and assess 911 emergency calls.
• Determine the correct dispatch route and prepare the dispatch brief to the field units.
• Maintain situational awareness while communicating with multiple teams simultaneously to ensure safe and effective service.
• Record accurate dispatch logs and provide briefings.

• We will review your application, supplemental materials and screen for minimum qualifications.
• Selected candidates may be invited to participate in written examinations, job‑related exercises, phone interviews, in‑person interviews or web‑based testing.
• The final phase is a probationary period, typically six months, may be up to twelve months.

Applicants are required to complete and submit a California Personal History Statement (POST Form 2‑255 Rev. 01/2024) and pass a polygraph, pre‑placement psychological exam and medical examination. Background investigations will be conducted in accordance with applicable law.

The City of Napa is an Equal Opportunity Employer, and we believe that a diverse, equitable and inclusive workplace will maximize our talents to benefit the residents we serve. The City of Napa utilizes a Civil Service Selection System founded on merit.

Rooted in public service, our mission is to grow a vibrant, sustainable community for all who live in, work in, and visit the City of Napa, through thoughtful leadership and dedication to excellence.

• Integrity – Consistently demonstrating the highest level of ethical conduct with accountability and pride.
• Service – Engaging in meaningful work to care for our community through resourceful dedication and humble actions.
• Inclusion – Creating a sense of ease and belonging through respect, acceptance, and mindfulness of our collective diversity.
• Collaboration – Working together with a shared purpose while respectfully considering all voices to achieve common goals, solutions, and greater outcomes.

• If you need assistance with the recruitment and selection process in Spanish, contact us at 707‑257‑9505.
• Si necesita ayuda con el proceso de reclutamiento y selección en español, contáctenos al 707‑257‑9505.

The City of Napa Human Resources Department will make reasonable efforts to accommodate qualified disabled applicants during the examination process. Requests must be submitted in writing by the final filing date.

The eligibility list for this recruitment will be active for six (6) months, unless extended or abolished sooner.