Part-Time Overnight Guest & Events Services Associate; Napa

POSITION: Overnight Guest and Events Services Associate
REPORTS TO
:
Guest and Events Services Manager
STATUS: Part-Time
JOB CLASSIFICATION: Associate I
UNION ELIGIBLE: Yes
WORK ARRANGEMENT : 100% onsite (Napa) (overnights)
LOCATION: EHN
SALARY RANGE: $23.33/hr – $30.55/hr
About the Light House

Founded in San Francisco in 1902, the Light House’s vision is a world where blind and low vision people flourish, and its mission is to promote independence, community, and equity created by and with blind and low vision people.

• Blindness Positivity:
  We take pride in our ability to navigate our lives as blind and low vision people.
• Disability Justice:
  We recognize the inherent worth of every person and commit to advancing equity and interdependency.
• Inclusion:
  We believe that everyone deserves the opportunity to belong and live to their full potential, encompassing their identities, backgrounds, and abilities.
• Excellence:
  We provide the highest-quality services and products, and we continuously learn, improve, and innovate.
• Empowerment:
  We encourage self-determination, independence, and autonomy.
• Compassion:
  We make efforts to understand one another, and we treat every person with dignity and respect.

• Must have a valid driver’s license and clean driving record.
• Ability to stay alert and productive during overnight hours.
• Must be able to walk the property, operate vehicles, and respond quickly to urgent situations.
• Minimum 1 year experience in a guest-facing role in a hospitality, winery or retail environment.
• Excellent written and verbal communication skills.
• Experience working in a customer service role in a hotel or retreat environment is a plus.
• Proven ability to stay organized, handle multiple tasks and competing priorities, provide excellent follow-up to meet deadlines.
• Versatility, adaptability, and an enthusiastic willingness to work with changing priorities.
• Comfortable calendaring and setting up in person and virtual meetings (i.e., Zoom).
• Proficiency in using Microsoft Outlook, Excel, Word, Team and the ability to learn new technology platforms .
• Strong interpersonal skills and ability to anticipate the needs of a diverse group of visitors.
• Professional appearance, work ethic and demeanor.
• Event planning experience is a plus.
• Nonprofit experience is a plus.
• Ability to work weekends and nights is required, a flexible schedule during week nights , as needed, is a plus .
• High level of professionalism.

Duties listed are considered required and as needed when applicable to the night shift.

• Greeting and assisting visitors, ensuring a welcoming environment.
• Handle phone calls professionally, providing accurate information.
• Support event execution, including room reservations, setups, and logistics.
• Manage event-related items (food, rentals , laundry ).
• Coordinate with vendors and staff for smooth operations.
• Oversee guest check-in/check-out and room inspections.
• Manage reservations for rooms and overnight stays.
• Maintain an updated booking calendar and prevent conflicts.
• Coordinate room availability for student programs and events.
• Keep the Welcome area organized and stocked with brochures.
• Provide guests with local recommendations and information.
• Build positive relationships with guests and staff, collecting feedback.
• Support reception at other locations for seamless coverage.
• Assist with event paperwork and interdepartmental documentation.
• Be knowledgeable about emergency procedures.
• Respond quickly to medical, security, or disaster situations, contacting the necessary authorities.

• Remain awake and on-duty for the entirety of the overnight shift.
• Respond promptly and professionally to guest needs, questions, and emergencies throughout the night.
• Perform scheduled walkthroughs of the property to ensure safety, cleanliness, and security.
• Monitor and control access to the site entrance gate, ensuring only authorized individuals are allowed entry.
• Drive company vehicles as necessary for on-site or nearby off-site tasks.
• Follow up on guest contracts or event documentation as needed.
• Ensure all company policies and procedures are followed throughout the shift.
• Comm…