Hospitality & Events Manager - Mumm Napa

Job Summary
Serve as the Manager across our guest experiences driving planning and performance across three core areas: (1) Team management to drive engagement and excellence in hospitality and performance (2) Business growth – support brand strategy and annual growth targets (3) Operational Management – ensure profit driving while delivering quality brand experiences for consumers, club members and trade.

Req : 7033

Department: Marketing

Status: Reg F-T Exempt, Exempt

Location: Napa, California (US-CA)

Workplace

Location:

On-Site



Job Summary
Serve as the Manager across our guest experiences driving planning and performance across three core areas: (1) Team management to drive engagement and excellence in hospitality and performance (2) Business growth – support brand strategy and annual growth targets (3) Operational Management – ensure profit driving while delivering quality brand experiences for consumers, club members and trade.

Essential Functions
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.



Key Responsibilities

Personnel Management:

• Visionary leadership and management of hospitality staff and guest experience.
• Staff hiring, orientation, onboarding and management of ongoing training curriculum. Manage annual training programming in order to deliver best in class consumer and trade experiences.
• Oversee organization structure and efficient delegation of duties.
• Ongoing performance discussions and evaluations that is based on hospitality, brand storytelling, wine knowledge, sales productivity, club conversion, company policies and teamwork.
• Payroll and commissions calculations for full time and part time employees.
• Assessment of incentive programs for direct sales team.
• Consistent and effective communication of safety topics, sales goals, pricing, product releases and marketing promotions to staff on a daily basis.
• Communication can include sensitive information requiring complete confidentiality and discretion in dealings and contacts. Decisions impact the group and organization as a whole.

• Business ownership to deliver annual sales plan and P&L targets.
• Lead and direct all activities related to running the Visitor Center and achieving Hospitality/Direct-to-Consumer business priorities: guest experience, brand storytelling, consumer acquisition, club conversion, profit generation, event revenue targets, innovating for future growth, and employee satisfaction and development.
• Deliver business reviews with management team and cross-functional as necessary. Lead monthly financial reviews of business performance. Evaluate Visitor Center sales performance, identifying opportunities and risks.
• Ensure our staff members are trained as brand and wine experts, equipped to deliver our unique and differentiated brand story with guests and deliver exceptional tasting and event experiences.

• Safety management by leading and enforcing the Company’s sustainability policies, standards, training and procedures.
• Manage daily business functions, including consistent opening and closing procedures for each business day.
• Support in the execution of marketing plans that increase the number of visitors, spend per person and convert visitors to loyal customers via specialty programs like the Wine Club.
• Execution of codified operational model/playbook.
• Ensure that the POS system is maintained accurately and kept updated with inventory and transaction changes.
• Control and accurately manage on-site wine inventory.
• Maintain compliance at all times with use…