Concierge

About Crimson Wine Group

At Crimson Wine Group, we are the guardians of 1,000 acres of pristine vineyards, iconic estates, forests, and wildlife habitats along the West Coast. Our enviable portfolio of brands includes Pine Ridge Vineyards (Napa, Calif.), Seghesio Family Vineyards (Healdsburg, Calif.), Archery Summit (Dayton, Ore.), Chamisal Vineyards (San Luis Obispo, Calif.), Double Canyon (West Richland, Wash.), Seven Hills Winery (Walla Walla, Wash.)

and Raeburn Winery (Sonoma, Calif.).

We are committed to creating a workplace and culture that celebrates diversity, equity and inclusion as part of what makes us a little different and a lot better. Our success is informed by the wide range of experiences and perspectives that our team brings to each of our wines – from vine to bottle and beyond. We encourage all applicants with a vision for creating a more equitable, inclusive and diverse wine industry to apply to join our team.

For more information, please visit

The Concierge delivers gracious, intentional hospitality by creating a seamless and welcoming experience for guests and teammates from first contact through departure. With a strong service heart and exceptional attention to detail, this role ensures guests feel genuinely expected through thoughtful preparation, warm engagement, and personalized interactions. Acting as a brand ambassador, the Concierge collaborates closely across the hospitality team, steps in where needed, and helps sustain a zero-friction, high-touch environment.

Accountability, teamwork, and a growth mindset are essential to upholding service standards, supporting relationship-building efforts, and contributing to a safe, inclusive culture.

This position works weekends and is a part-time 30 position which is eligible for medical benefits and vacation.

• Demonstrate a genuine service heart by delivering gracious, intentional hospitality to guests and teammates.
• Prepare for each day’s visits by reviewing reservations, guest notes, special occasions, and expectations so guests feel truly expected.
• Anticipate needs, remove obstacles, and create a seamless experience from first contact through post-visit follow-up.
• Practice active listening and intentional conversation to personalize each interaction and elevate the guest experience.

• Represent the winery and its brands with professionalism, enthusiasm, and authenticity.
• Confidently share the brand story, estate highlights, and hospitality philosophy to create a meaningful sense of place and connection.
• Act as a brand ambassador in all guest interactions.

• Support a collaborative service culture through proactive communication, knowledge sharing, and mutual support.
• Take ownership when service standards are not met and partner with leadership to resolve issues and prevent recurrence.
• Maintain discretion and confidentiality regarding guests, trade visitors, and internal winery operations.

• Exhibit a growth mindset by welcoming feedback, embracing continuous improvement, and adapting to evolving guest and business needs.
• Participate in daily pre-shift communication and follow safety expectations to help maintain a safe, inclusive, and engaged environment.

Uphold respect for the estate, land, and community by aligning daily actions with sustainability, outreach, and responsible hospitality principles.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodations or other reasons.

• Greet every guest with a warm, gracious welcome and create a memorable first impression; greet club members by name whenever possible.
• Engage guests in thoughtful conversation to gather information that supports personalized service.
• Demonstrate foundational knowledge of the winery’s history, vineyard sites, winemaking philosophy, and…