Reservations Supervisor: Lead Guest Experience & Revenue
Job in
Napa, Napa County, California, 94559, USA
Listed on 2026-08-30
Listing for:
TMR Operations, LLC
Full Time
position Listed on 2026-08-30
Job specializations:
-
Hospitality / Hotel / Catering
Event Management & Planning, Guest Services, Hotel Management, Customer Service Rep
Job Description & How to Apply Below
Pacific Hospitality Group is seeking a Reservations Leader to supervise the Reservations and Guest Relations Center, providing guidance, coaching, and development for staff. You will oversee accurate reservations, VIP handling, and coordination with Sales and Events, while maintaining security and high service standards.
This role emphasizes leadership during absences, handling escalated guest concerns, and ensuring policy adherence.
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