Assistant Director of Wellbeing

Company Description

Stanly Ranch, Auberge Collection is the resort of new Napa, bringing a bold, dynamic energy and creating an unrivaled destination and community itself. Set on over 700 acres of rolling vineyards and farmland in the southern section of Napa Valley’s wine-growing region with access to both Napa and Sonoma, the resort includes 135 airy cottage guestrooms and suites, featuring outdoor terraces with fire pits and views of the Mayacamas Mountains.

Stanly Ranch offers a rare ownership opportunity consisting of a limited collection of three- to six-bedroom Vineyard Homes and furnished two-bedroom Villas. The resort features Halehouse, an Auberge spa offering targeted and intentional treatments that help you reach your full potential, three unique dining venues including Bear, which pays homage to local farmers and makers, and a behind-the-scenes look at wine country with a unique range of thrilling adventures and immersive experiences.

Embracing its 100-year Napa Valley history, Stanly Ranch, Auberge Collection has undergone an evolution from a working ranch to a deeply-rooted luxury destination capturing the casual honest luxury of culture and cultivation.

Role Summary
Join our team as Assistant Director of Wellbeing supports the Director of Wellbeing in leading the strategic, financial, and operational performance of the Wellness and Fitness department. This role has primary responsibility for the consistent execution of daily operations, team leadership, scheduling, guest and member experience, service quality, retail performance, and administrative controls. The Assistant Director serves as the department leader in the Director's absence and works closely with resort leaders to deliver a seamless luxury experience while achieving revenue, profitability, and engagement.

As part of the Auberge family, we are looking for a dynamic facilities leader, who can manage budgets and capital funds, expenditure projects, preventative maintenance and energy conservation and have an eye for maintaining the highest of luxury standards in product finishes, timely and efficient remediations, standards and regulatory requirements.

Key Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done. Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

• Provide visible, hands-on leadership throughout the Spa & Fitness, maintaining a consistent presence in guest and team areas and ensuring that daily operations reflect luxury service standards.
• Direct day-to-day spa operations, including front desk,, provider operations, spa attendants, housekeeping support, fitness programming, retail, and related guest services.
• Assume the responsibilities of the Director of Wellbeing in the Director’s absence and promptly elevate significant operational, guest, safety, financial, or team member matters.
• Partner with the Director to implement departmental strategy, policies, annual priorities, service initiatives, and continuous operational improvements.
• Participate as an active member of the resort management team, including daily and weekly meetings, cross-departmental planning, and Manager on Duty shifts as assigned.
• Maintain current Spa policies and procedures and reinforce company standards consistently and fairly.
• Develop and oversee a sophisticated, innovative fitness and movement programming aligned with the Resorts luxury wellness positioning

• Ensure guest, member and residences needs are anticipated and addressed courteously, promptly, and thoughtfully at every stage of the experience.
• Coach the team to act as caring problem solvers who are cooperative, accommodating, professional, and accountable.
• Monitor service quality through observation, role-playing, training, audits, and guest feedback; lead timely service recovery when expectations are not met.
• Build relationships with members and repeat guests, support membership tours and inquiries, and assist with account questions, requests, renewals, upgrades, and retention efforts.
• Coordinate spa services and fitness programs for groups, special events, retreats and property activations in partnership with resort departments

• Support recruitment, interviewing, hiring, onboarding, training, scheduling, coaching, performance…