Guest Experience Associate & Content Creator

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30-39 Hour Napa, CA, US

Salary Range: $23.33 To $30.55 Hourly

POSITION :
Guest Experience Associate, & Content Creator

REPORTS TO :
Guest and Events Services Manager

STATUS :
Full-Time

JOB CLASSIFICATION:
Associate II

UNION ELIGIBLE:
Yes

WORK ARRANGEMENT : 100% onsite (Napa)

LOCATION : EH N

SALARY RANGE: $23.33/hr - $30.55/hr

About the Light House

Founded in San Francisco in 1902, the Light House’s vision is a world where blind and low vision people flourish, and its mission is to promote independence, community, and equity created by and with blind and low vision people.

Light House Values

• Blindness Positivity:
  We take pride in our ability to navigate our lives as blind and low vision people.
• Disability Justice:
  We recognize the inherent worth of every person and commit to advancing equity and interdependency.
• Inclusion:
  We believe that everyone deserves the opportunity to belong and live to their full potential, encompassing their identities, backgrounds, and abilities.
• Excellence:
  We provide the highest-quality services and products, and we continuously learn, improve, and innovate.
• Empowerment:
  We encourage self-determination, independence, and autonomy.
• Compassion:
  We make efforts to understand one another, and we treat every person with dignity and respect.

OVERVIEW

Light House for the Blind and Visually Impaired,headquartered in downtown

San Francisco,is looking for a full-time Guest and Event Services Associate to support our SF, East Bay, Napa, and North Bay offices and to fill a valued role in our growing organization.

QUALIFICATIONS:

• Possess class C driver’s license, class B is a plus.
• Minimum 1 year experience in a guest-facing role in a hospitality, winery or retail environment.
• Excellent written and verbal communication skills.
• Experience working in a customer service role in a hotel or retreat environment is a plus.
• Proven ability to stay organized, handle multiple tasks and competing priorities, provide excellent follow-up to meet deadlines.
• Versatility, adaptability, and an enthusiastic willingness to work with changing priorities.
• Comfortable calendaring and setting up in person and virtual meetings (i.e., Zoom).
• Proficiency in using Microsoft Outlook, Excel, Word, Team and the ability to learn new technology platforms.
• Strong interpersonal skills and ability to anticipate the needs of a diverse group of visitors.
• Professional appearance, work ethic and demeanor.
• Event planning experience is a plus.
• Nonprofit experience is a plus.
• Ability to work on weekends, as needed.
• High level of professionalism.
• Must have or being willing to get Responsible Beverage Service training/certification
• Must have or being willing to get Serve Safe Food Handler training/certification

JOB RESPONSIBILITIES:

• Greeting and assisting visitors, ensuring a welcoming environment.
• Handle phone calls professionally, providing accurate information.
• Support event execution, including room reservations, setups, and logistics.
• Manage event-related items (food, rentals, linen, and cabin assignments).
• Coordinate with vendors and staff for smooth operations.
• Oversee guest check-in/check-out and room inspections.
• Manage reservations for rooms and overnight stays.
• Maintain an updated booking calendar and prevent conflicts.
  
  Coordinate room availability for student programs and events.
• Keep the Welcome area clean, organized and stocked with brochures.
• Provide guests with local recommendations and information.
• Build positive relationships with guests and staff, collecting feedback.
• Support reception.
• Assist with event paperwork and interdepartmental…