Residential Supervisor

Company Description

Stanly Ranch, Auberge Collection is the resort of new Napa, bringing a bold, dynamic energy and creating an unrivaled destination and community itself. Set on over 700 acres of rolling vineyards and farmland in the southern section of Napa Valley’s wine-growing region with access to both Napa and Sonoma, the resort includes 135 airy cottage guestrooms and suites, featuring outdoor terraces with fire pits and views of the Mayacamas Mountains.

Stanly Ranch offers a rare ownership opportunity consisting of a limited collection” of three- to six-bedroom Vineyard Homes and furnished two-bedroom Villas. The resort features Halehouse, an Auberge spa offering targeted and intentional treatments that help you reach your full potential, three unique dining venues including Bear, which pays homage to local farmers and makers, and a behind-the-scenes look at wine country with a unique range of thrilling adventures and immersive experiences.

Embracing its 100-year Napa Valley history, Stanly Ranch, Auberge Collection has undergone an evolution from a working ranch to a deeply-rooted luxury destination capturing the casual honest luxury of culture and cultivation.

At Stanly Ranch, the Residential Supervisor plays an integral role in delivering an exceptional and highly personalized homeowner experience while supporting the seamless operation and stewardship of the residential community. Rooted in genuine hospitality, this position builds trusted homeowner relationships through thoughtful, anticipatory service and the highest level of care, discretion and professionalism. Serving as a primary day-to-day point of contact, the Residential Supervisor takes ownership of the homeowner experience while coordinating residential operations, home readiness and key financial and administrative processes with consistency, attention to detail and thoughtful follow-through.

Working closely with the Director of Residences and resort departments, the Residential Supervisor proactively coordinates homeowner needs, operational priorities and residential initiatives while upholding Auberge Collection’s standards of service and excellence. This role supports two distinct Homeowner Associations and a private Membership Club.

Please note that this is not an exhaustive list of everything that needs to be done. Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

• Serve as the day-to-day liaison for homeowners, building trusted relationships through responsive, personalized and anticipatory service.
• Own the homeowner journey from pre-arrival planning through departure, coordinating reservations, preferences, special requests, celebrations and post-stay follow-up to ensure a seamless and personalized experience.
• Facilitate new homeowner onboarding and orientation, ensuring profiles, preferences, membership documentation, insurance, billing information and residential records are accurately established.
• Take ownership of homeowner requests, feedback and concerns from initial communication through resolution, providing proactive updates and ensuring timely follow-through.
• Develop and manage homeowner communications, including pre-arrival correspondence, newsletters, operational updates, billing communications and service notifications.
• Coordinate homeowner events and experiences in partnership with the Director of Residences and resort departments.
• Maintain accurate homeowner profiles, preferences and communication history to support a highly personalized ownership experience.

• Serve as the operational liaison between homeowners and resort departments, ensuring clear communication, accountability and seamless execution.
• Coordinate day-to-day residential operations, including homeowner arrivals and departures, housekeeping, maintenance, landscaping, pool services, vendor access, deliveries and specialty requests.
• Build collaborative relationships across key resort departments, including but not limited to housekeeping, engineering, security, guest services, food & beverage, accounting and events, as well as third party residential service providers such as landscaping, pest control and pool service.
• Coordinate homeowner requests and residential projects from planning through completion, maintaining accountability for timelines,…