Residential Supervisor

Residential Supervisor

At Stanly Ranch, the Residential Supervisor plays an integral role in delivering an exceptional and highly personalized homeowner experience while supporting the seamless operation and stewardship of the residential community. Rooted in genuine hospitality, this position builds trusted homeowner relationships through thoughtful, anticipatory service and the highest level of care, discretion and professionalism. Serving as a primary day-to-day point of contact, the Residential Supervisor takes ownership of the homeowner experience while coordinating residential operations, home readiness and key financial and administrative processes with consistency, attention to detail and thoughtful follow-through.

Working closely with the Director of Residences and resort departments, the Residential Supervisor proactively coordinates homeowner needs, operational priorities and residential initiatives while upholding Auberge Collection's standards of service and excellence. This role supports two distinct Homeowner Associations and a private Membership Club.

Key Responsibilities

Homeowner Relationship Management

• Serve as the day-to-day liaison for homeowners, building trusted relationships through responsive, personalized and anticipatory service.
• Own the homeowner journey from pre-arrival planning through departure, coordinating reservations, preferences, special requests, celebrations and post-stay follow-up to ensure a seamless and personalized experience.
• Facilitate new homeowner onboarding and orientation, ensuring profiles, preferences, membership documentation, insurance, billing information and residential records are accurately established.
• Take ownership of homeowner requests, feedback and concerns from initial communication through resolution, providing proactive updates and ensuring timely follow-through.
• Develop and manage homeowner communications, including pre-arrival correspondence, newsletters, operational updates, billing communications and service notifications.
• Coordinate homeowner events and experiences in partnership with the Director of Residences and resort departments.
• Maintain accurate homeowner profiles, preferences and communication history to support a highly personalized ownership experience.

Residential Operations

• Serve as the operational liaison between homeowners and resort departments, ensuring clear communication, accountability and seamless execution.
• Coordinate day-to-day residential operations, including homeowner arrivals and departures, housekeeping, maintenance, landscaping, pool services, vendor access, deliveries and specialty requests.
• Build collaborative relationships across key resort departments, including but not limited to housekeeping, engineering, security, guest services, food & beverage, accounting and events, as well as third party residential service providers such as landscaping, pest control and pool service.
• Coordinate homeowner requests and residential projects from planning through completion, maintaining accountability for timelines, communication and follow-through.
• Develop and distribute homeowner arrival reports, ensuring preferences, itineraries, amenities, special requests and operational details are communicated to relevant departments.
• Support rental program operations and new residence onboarding, coordinating inspections, departmental readiness, guest facing and internal collateral.
• Identify opportunities to improve residential workflows, service standards and operational efficiency, proactively driving solutions with minimal oversight.
• Partner with the Director of Residences on departmental initiatives, special projects and continuous improvement efforts.

Residential Asset Stewardship

• Support with the residential…