Dual Property General Manager - Knoll Hotel and Hotel Centro Sonoma

POSITION PURPOSE Provide the leadership expertise that ensures the effective and efficient operation of the hotel, including, but not limited to, the quality and legal defensibility of services provided, and the achievement of stated operational goals and profitability objectives. Manage the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality. Special emphasis should be directed to the RevPAR and EBITDA.ESSENTIAL

RESPONSIBILITIES Lead, through hands-on approach with supervisory and front-line staff, the effective management of the Rooms, Food & Beverage and Engineering functional areas to maximize financial performance while upholding quality standards and maximizing levels of guest satisfaction.

Coordinate, direct, and manage the hotel operations to achieve maximum profitability, ensure guest satisfaction, protect the financial assets of the business, and maintain the building.

Direct the maximization of room revenue by anticipation of market shifts, development and monitoring of annual business and marketing plans, and participating in appropriate marketing efforts.

Measure the effectiveness of marketing plans and yield management efforts to maximize the number of market segments needed and to diversify the sources of revenues.

Train and motivate Staff Members to provide services to guests which meet the companys standards of quality.

Set quarterly goals for each department and monitor the progress towards achieving these goals.

Mobilize supervisory staff to best accomplish day to day objectives.

Encourage productivity and promote team spirit throughout the respective departments.

Ensure the development of a realistic and attainable strategic business plan that defines operational goals and profitability objectives.

Coordinate capital improvement projects to maintain/upgrade quality standards and property image, and to protect assets from neglect, damage or deterioration.

Conduct regular staff meetings.

Establish and oversee maintenance of a proactive Staff Services department to ensure a productive, participative, and comfortable work environment in which all staff members are valued and treated lawfully and consistently, and to ensure compliance with all local, and federal employment and labor laws and regulations. Directly facilitate open staff member communications to discern grievances and to respond to these grievances in all appropriate manners including redressing those meriting correction.

Oversee HR matters including interviewing, hiring, training, assigning work, coaching/counseling, and performance management. Be familiar with all company policies and benefits.

Monitor and provide timely feedback, counseling, and performance evaluations to staff.

Recruit and help develop property staff.

Manage and provide counsel to sales, catering and revenue management staff. Actively participate in sales presentations, property tours and customer meetings.

Ensure all payroll costs and other expenses are properly monitored and controlled in accordance with budgets and monthly forecasts.

Encourage and maintain open and clear communication, rapport, and cooperation with all internal departments to foster the best possible service to all guests and staff members.

Resolve difficult or unusual problems arising with guests. Instill in staff members the commitment to exceed guest expectations.

Attend hotel operational meetings, rooms departmental meetings, and staff member related events.

Practice safe work habits and ensure safe work practices to avoid injury to self and others.

Ensures facility compliance with government and other regulatory laws and guidelines such as OSHA and Cal-OSHA.SUPPORTIVE FUNCTIONS In addition to performance of the…