Bell Attendant

Location:

USA
-Napa, CA

Type:
Non-Management

Category:
Hotel/Resort, Guest Services

Greets and assists guests with luggage at check-in/check out and storage. Provide a consistently high degree of both friendliness and efficiency for all guests and visitors by parking guest vehicles in a safe and orderly manner. Escort our guests to and from their rooms and assisting them with luggage. Assist guests with city information and directions. Deliver items as requested by guests or Manager on Duty.

Delivers guest amenities to rooms. The ideal candidate will have a passion for guest service and ensure that guests feel  this highly visible role, you will be responsible for storing guest baggage and assist with loading and unloading of baggage into and out of automobiles in a delightful and pleasant way. You will also recognize Starwood Preferred Guests and introduce this program to our guests.

This is the ideal position for someone who enjoys guest interaction, resolving problems, and working in a fast paced team environment.

• Drive guest vehicles from motor court to designated parking area of garage for valet parking and return guest vehicle to motor court for guest pick-up when needed. Greets the guest with a cheerful and pleasant voice using guest's name at least thrice during a conversation. Provides guests with luggage service at check-in/check out and storage.
• Converses with guests, furnishes information.
• Correctly processes mail, messages, faxes and packages.
• Coordinates transportation for guests.
• Reports to the Manager on duty any situation involving a guest's dissatisfaction with Room Service or any other outlet or situation in the hotel. Uses professional etiquette when speaking to a guest.
• Provides a professional and immediate response to guests concerns.
• Delivers timed orders and all other orders at the designated times.
• Recites the guest's order upon presentation.
• Asks the guest if there are any additional items needed and follows through with all of their requests.
• Properly delivers amenities to guests.
• Assists concierge with concierge duties when needed.
• Delivers housekeeping items to rooms when needed.
• Provides shoe shining for guests upon request.
• Follows proper procedures for the use of the service elevators, knocking on the guest room doors, and the use of a door stop.
• Provides daily tray retrieval service after the order has been consumed by conducting a "pull" at the mid to latter part of the shift or upon the guest's request.
• Creates an organized, cooperative, and well run work environment by completing daily side work
• Ensures that all doors including rear doors are properly secured.
• Recommend to guests that all valuables be secured in trunk or safety deposit boxes provided at the front desk.
• Assist incoming and outgoing guests with getting baggage out of and into vehicles as requested.
• Perform related services as requested by guests or supervisors.
• Tidy/decorate lobby.
• Deliver faxes, mail and messages.
• Clean/polish bell carts as needed or requested by manager.
• Provide Shoe Shining for guests upon request.
• Performs room amenity deliveries for guests (internal and external).

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the…