Lumin Application Specialist

Overview

Redwood Credit Union is looking for a Lumin Application Specialist. This position will also be responsible for identifying and documenting business requirements, investigating business systems, identifying options for improving business systems and bridging the needs of the business with the use of information technology. The position is responsible for the design and configuration of workflows, quality assurance testing, implementation, change management control and software troubleshooting for all vendor licensed software used in Mortgage and Consumer loan origination and in Collections.

The Application Specialist must maintain knowledge of the core lending principles, regulatory requirements, and standards of the lending departments whose applications they are assigned to support.

The Lumin System Administrator supports the configuration, maintenance, and daily operation of the Lumin platform to help digital banking, lending and business teams to work efficiently. This role assists with template updates, user support, system troubleshooting, and documentation. The position also works closely with Digital Banking platform, Digital Experience, Lending Operations, Compliance, and Business Systems to keep workflows accurate, consistent, and user‑friendly.

• Hands-on role serving as the primary Lumin Digital platform which includes: troubleshooting administrative and workflow issues, coordinating with vendor support as necessary; managing user roles, access permissions, and audit controls; ensuring alignment of Lumin with compliance, branding, and operational standards.
• Make recommendations based on product vision and market requirements, researched data, and business priorities.
• Recognize and propose changes in the workflow to maintain maximum efficiency and leverage synergies between Consumer, Mortgage and Collection departments.
• Elicit information and ideas from subject matter experts, business owners, vendors, and others regarding existing and proposed business systems.
• Collaborate with stakeholders and subject matter experts to document, communicate, validate, and refine necessary requirements and make recommendations.
• Serve as a key resource for technology implementation projects.
• Assist business owner with business base development and RFP process (as applicable) during the project initiation phase.
• Serve as a liaison between business units and technology teams through which requirements flow.
• Assist in all phases of lending systems design, development, testing and support.
• Support the development of training and implementation material.
• Participate in the implementation and provide post-implementation support.
• Demonstrate compliance with all regulations for assigned job function and apply to designated job responsibilities. Keep up to date on regulation changes.
• Maintain the following assigned lending systems:
  Consumer Loan Origination System, Mortgage Loan Origination System and Collection Software.

Join us and discover why you'll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Minimum Qualifications :
Knowledge,

Skills and Abilities

• Working knowledge of Lumin Digital platform.
• Knowledge of Meridian Link or experience supporting LOS platforms is a significant plus.
• Ability to act independently and confidentially with little or no…