IT Support Technician - Hybrid Telework

Job Title

Under initial close supervision of the Information Technology Supervisor, the Information Technology Technician performs routine support tasks, following well-defined procedures, within guidelines for the Department of State Hospitals (DSH).

The primary duties of the IT Technician lie within the Client Services domain of the IT Technician classification. Incumbents may install or repair hardware or peripheral equipment; manage user accounts and technology inventory; resolve client incidents or requests; ensure software/hardware compliance with security policies; create, test, maintain, and deploy desktop and laptop products; configure and/or modify software programs; perform data import and export activities;

monitor information technology systems to ensure integrity and tune the system to meet performance requirements; troubleshoot routine issues; and other related activities.

You will find additional information about the job in the Duty Statement.