Warehouse Fulfillment Supervisor

We Ship Express is a growing warehousing, fulfillment, and logistics company with nationwide operations, specializing in the distribution of wine, spirits, and beer.

We are seeking a full-time Fulfillment Supervisor to lead daily warehouse fulfillment operations at our Napa, CA facility. This is a hands-on leadership role ideal for someone who thrives in a fast-paced environment, enjoys building strong teams, and takes pride in delivering exceptional service to customers.

As Fulfillment Supervisor, you will oversee order accuracy, inventory integrity, team performance, and customer communication — ensuring every order is processed accurately, on time, and in full.

Salary: $72,000 annually

• Lead and supervise warehouse staff, assigning daily work to drive efficiency and quality
• Ensure all orders are fulfilled accurately, on-time, and in-full; review and prioritize picking and shipping schedules
• Maintain strict quality control and safety standards throughout fulfillment and packaging processes
• Serve as the primary point of contact for key customer accounts related to fulfillment operations
• Prepare and deliver daily account status recaps to customers and internal partners Communicate effectively with operations, sales, and customers regarding timelines, updates, and challenges
• Identify opportunities for process improvement and proactively recommend solutions
• Oversee inventory management, including system accuracy, product condition, organization, and reconciliation
• Supervise check-in/check-out, settlements, and inventory control functions
• Implement and maintain cycle count processes; investigate and resolve discrepancies
• Partner with the Warehouse Manager on staffing, scheduling, overtime, training, and performance development
• Train and develop team members on systems, SOPs, and independent task execution
• Prepare required operational reports and documentation
• Support policy development and ensure compliance with company procedures
• Maintain a clean, organized, and safe warehouse environment, including safety training oversight
• Lead by example and assist with order fulfillment as needed to meet deadlines
• Perform additional duties and special projects as required to support customer needs and company growth

• Direct supervision of warehouse staff
• Plan, assign, and direct work activities
• Coach, evaluate, and develop team members
• Address employee concerns and resolve issues in accordance with company policy and applicable laws

• 2–4 years of related experience in warehouse fulfillment, logistics, or distribution (wine/spirits/beverage experience a plus)
• Strong inventory control and warehouse operations knowledge
• Proven leadership and team development skills
• Excellent written and verbal communication skills
• Customer-focused mindset with proactive problem-solving ability
• Experience with WMS and warehouse software systems
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Strong organizational and analytical skills with the ability to manage multiple priorities
• Ability to work independently and collaborate cross-functionally
• Certification on motorized warehouse equipment (or ability to obtain)
• Bilingual skills a plus
• Ability to meet physical demands of the role and follow all safety requirements