Communications Manager; Promotional

*** This is an internal promotional recruitment, only open to City of Napa full-time classified employees.***

Do you excel at managing the day-to‑day operations of a 24/7 Communications Dispatch Center? Are you someone who thrives in a fast‑paced public safety communications environment? Are you passionate about leading a hardworking team of dedicated Public Safety Dispatch Supervisors, Dispatchers, and Call Takers?

The City of Napa is accepting applications for one (1) Communications Manager opening in the Communications Dispatch Center within the Napa Police Department. Our Communications Dispatch Center is the primary public safety answer point for all 911 emergency calls to the Napa Police Department, Napa County Sheriff's Department, American Canyon Police Department, Napa Fire Department, American Canyon Fire Department and AMR Ambulance Services.

Our Dispatchers are also responsible for transferring calls to Cal Fire, St. Helena Police Department and Calistoga Police Department.

As the Communications Manager, you will manage the daily operations of the Dispatch Center and ensure your team continues to provide prompt, professional service to our community. We are looking for a leader who can remain calm under pressure and has a deep understanding of dispatching and emergency communications. It will be essential that the candidate selected will have strong interpersonal skills and excel at mentoring, developing, and motivating their staff.

The Communications Manager serves as the primary liaison between the City and our partner agencies, including overseeing the renewal of the contracts for dispatch services. This person will have the project management experience and technical background to champion upcoming enhancements to the technology which will allow the center to stay current with contemporary public safety tools and programs. Applicants with increasingly responsible experience working in a public safety communications environment with supervisory responsibility are encouraged to apply.

• Safety of the Community
• Support the Future
• Service Over Self

Ideal candidates for the position of Communications Manager will have shown success in demonstrating the following competencies:

• Technical Knowledge and Skills – Knowledge of principles and practices of planning; keeping up with current developments and trends in dispatching.
• Adaptability – Maintains effectiveness when experiencing major changes in work responsibilities or environment; adjusts to work within new work structures, processes, requirements, or cultures and adapts quickly to change and easily considers new approaches.
• Stress Tolerance – Maintains stable performance under pressure or opposition and handles stress in a manner that is acceptable to others and to the organization.
• Aligning Performance for Success – Focusing and guiding others in accomplishing work objectives.
• Mentoring – Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
• Decision Making – Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.
• Planning & Organizing – Establishing an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources.
• Engagement Readiness – Demonstrates a willingness to commit to work and to invest time, talent, and the best efforts in accomplishing organizational goals.
• Interpersonal Communications – Develops and maintains effective relationships with others; relates well to people from varied backgrounds and in different situations; shows understanding, courtesy, tact, empathy, concern, and politeness.
• Contributing to Team Success – Actively participates as a member of a team to ensure success by involving others, keeping…