Vice President, Deposits

Redwood Credit Union is seeking a Vice President of Deposits who will oversee and manage all credit union consumer and business deposits, driving growth, managing products, operations, relationship management, vendor partnerships, and ensuring overall success in the deposit area.

• Provide exceptional service to all Members, member clients and RCU partners
• Provide strong leadership to the deposit team, fostering a culture of innovation, collaboration, and excellence
• Guide and mentor team members to achieve professional growth and performance objectives
• Identify and pursue strategic partnerships to enhance deposit offerings and market presence
• Collaborate with external partners to explore opportunities and new partner channels
• Stay informed about and provide regular communication on industry best practices and emerging trends to drive innovation
• Assist with advanced customer issues or inquiries; effectively work with back‑office support personnel and vendors to ensure a high degree of quality service and account holder satisfaction

• Drive product development through leadership of the creation and improvement of deposit products based on market research and customer feedback
• Collaborate with cross‑functional teams to ensure timely and successful product launches
• Oversee the entire deposit product and service management lifecycle from conceptualization to ongoing management
• Ensure operational compliance and efficiency by adhering to existing and developing recommendations for future processes and procedures
• Ensure competitiveness, profitability, and compliance with regulatory requirements
• Manage efficient and compliant deposit operations, optimizing processes for enhanced customer experience
• Implement measures to reduce risk and improve operational efficiency
• Develop and analyze key performance indicators (KPIs) to assess the effectiveness of deposit initiatives
• Provide regular reports and insights to executive leadership on deposit‑related performance
• Continuously assess and improve deposit processes, products, and customer experiences
• Provide experience evaluating and implementing third‑party product or service solutions
• Create and maintain a list of all the products and services under management
• Research and document detailed product requirements to ensure products meet business needs, performance objectives and deliver an excellent customer experience
• Support operational and administrative tasks for the units as needed
• Lead the launch of new products and enhancement of existing products under management by connecting all related parties to close any gaps in the current product offering against competitors

• Foster and maintain strong relationships with clients, partners, and internal teams
• Collaborate with sales and marketing to drive deposit‑related initiatives and enhance customer relationships
• Oversee the high deposit relationship management process
• Implement risk mitigation strategies related to deposit products and operations
• Stay current with industry regulations and ensure compliance in all deposit‑related activities

• Develop and implement strategic plans to drive deposit growth in alignment with organizational goals
• Identify market trends and opportunities to enhance deposit acquisition and retention
• Ensure the creation and implementation of products, promotions, campaigns, and other initiatives for deposit products
• Volunteer time and capital in community non‑profit events and groups and participate in community events
• Perform other duties as assigned

• Thorough knowledge of terminology related to deposit products and various account types, such as Trust, Business, ERISA, and other specialty account title types
• Understanding of and ability to work within NCUA guidelines
• Skill in the operation of a PC with proficient word processing, spreadsheet and database software skills, and ability to use intranet and internet access
• Excellent oral and written communication skills
• Excellent organizational skills
• Ability to prioritize and successfully manage multiple tasks and deadlines simultaneously
• Ability to implement…