QA Lead & Automation Manager - Digital Banking

Redwood Credit Union is seeking an Assistant Manager of Quality Assurance (Functional & Automation) who will help ensure RCU’s digital and enterprise solutions deliver a reliable, secure, and positive experience for Members. This role blends hands-on functional testing expertise with leadership in test automation, while managing and mentoring QA team members. The Assistant Manager partners closely with internal technology teams to embed quality throughout the delivery lifecycle.

Key Responsibilities

o Lead and Manage QA team with a balance of functional testing and Automation for testing efforts across digital banking and enterprise systems.
o Own QA delivery for assigned initiatives, ensuring quality, security and regulatory expectations are met prior to release.
o Ensure comprehensive test coverage including functional, regression, integration, and UAT support.
o Design, build, and maintain automated tests for Web, API, and system integrations.
o Partner with external vendors, internal technology teams, and business partners to support release readiness and production stability.
o Establish QA standards, quality metrics, and continuous improvement practices.
o Coach, mentor, and support the development of QA team members.
o Ensure testing processes align with regulatory, audit, and security requirements.
o Communicate testing status, risks, and quality outcomes to stakeholders.
o Establish strong partnership across Technology and Business Teams.

Join us and discover why you'll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

• 25th largest credit union in the U.S. and the largest financial institution based in the North Bay

• Recognized by Newsweek as one of "America's Best Credit Unions 2026"

• Awarded a 5-Star Bauer Rating

• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"

• Top Corporate Philanthropists (#24) - San Francisco Business Times

• Voted Best Places to Work in the North Bay
20 years in a row

• World-class Employee Engagement scores

• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

• Industry leading Net Promoter Scores across the U.S.

The ideal candidate has a combination of education and experience equivalent to a bachelor's degree and a minimum of six years of quality assurance experience with a mix of functional and automation testing. Prior management experience leading or mentoring QA team members is required.

Compensation:
Base starting range: $115,037 to $151,561 annually commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

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