Counter Sales Representative

There's a Place for You at One Source Distributors

A career at One Source is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. One Source offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building - you can find it here. We operate throughout Arizona, Hawaii, and all of California.

We are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe.

Being "Powered by Difference" means we respect and value diverse perspectives. At One Source, we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can provide exciting opportunities to grow your career.

What you will do:

• Greets customers on the sales floor. Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel.
• Handles difficulties with customers and coworkers with diplomacy and seeks assistance when needed.
• Resolves customer order problems and complaints promptly.
• Displays merchandise, suggests selections that meet customers' needs, and emphasizes selling points of an article such as quality and utility. Recommends additional products related to customer needs.
• Acquires, uses, and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
• Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
• Describes or demonstrates product, using samples or catalog, and emphasizes salable features.
• Identifies and uses appropriate company and/or customer pricing systems.
• Provides oral and written quotations or estimates of prices, terms, and delivery for standard, complex, or non-standard merchandise.
• Prepares cash or charge sales tickets with required identification, necessary information for the customer, merchandise, price, and sales tax status for processing, shipment, and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements.
• Receives payment or obtains credit authorization.
• Requisition s merchandise from stockroom and/or withdraws and assembles merchandise for immediate delivery, delayed customer pick-up, company truck delivery or shipment by common carrier. Loads customer materials for "will call" orders.
• Prepares correspondence and reports necessary for business transactions.
• Sell and promote the branch and company wide promotions and specials as directed.
• All warehouse duties as needed including shipping and receiving, as needed.

What you will bring:

• High school or equivalent diploma
• Clear and concise communication skills
• Excellent customer service skills
• Experience using Microsoft Office Suite, including Teams and Outlook

Physical Requirements and Work Environment:

• Occasional lifting and pulling objects weighing up to 50 lbs.
• Forklift certification, will train

Location: This role is based in Napa, CA

Work hours: 7:00am - 3:30pm, Monday - Friday

Salary Range: This is a non-exempt position and pays between $24.42 - $28.50 per hour. This salary range reflects figures based on the primary location, within California. The actual range of the role may differ based on the location of the role.

What We Offer You

We offer great family-friendly benefits to full-time associates:

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder

• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Referral Program
• Employee Assistance Program (EAP)

We're proud to be a military-friendly company, and our many employee…