Luxury Assistant Store Manager - Napa, CA

Position Overview

The Assistant Store Manager will serve as both a brand ambassador and a dynamic business leader, dedicated to delivering elevated experiences for both clients and the internal team. The individual will support the Store Manager in building a high‑performing sales team, ensuring the store provides exceptional service at every touchpoint. They will coach and lead a diverse team of sales professionals, fostering a culture of accountability, collaboration, and client‑centric excellence.

In partnership with the Store Manager, they will leverage key business insights to inform strategy and performance.

• Ability to meet and exceed store sales plan
• Assist Store Manager in staffing the store and developing a high‑performing, best‑in‑class team
• Demonstrate strong business acumen using all tools/support within the business framework
• Act as a brand ambassador in the local market/mall to drive brand loyalty and business
• Understand and use all retail systems and reporting tools
• Maintain, support, and enforce company operations, standards, and practices, ensuring compliance and clear communication of all pertinent information to the team
• Develop a culture of trust, integrity, and excellence by modeling professionalism and setting clear performance expectations

• Coach, develop, and motivate the sales team to meet performance goals through ongoing feedback and support, escalating performance concerns to the Store Manager
• Lead the sales team by example through sales efforts and customer service on the sales floor to increase profitability
• Commitment for delivering results; actively aware of personal and store metrics and achieving goals
• Model and enforce dress code compliance
• Ensure that customer and employee experience are prioritized over workload or tasking
• Demonstrate confidence when leading the team and managing the store
• Takes initiative; has a high level of ownership and accountability for results, both personally and as a team
• Contribute to long‑term growth by recruiting high‑level candidates and maintaining and developing a store team of associates able to meet service and sales goals

• Cultivate an inviting atmosphere that makes every client feel genuinely welcomed, engaged, and deeply valued
• Develop a client engagement mindset with the purpose of building long lasting relationships
• Leverage data, tools, and key metrics to drive business results while increasing client retention and cultivating long‑term loyalty
• Provide a personalized and positive in‑store experience by delivering excellent service, taking a solution‑oriented approach to client inquiries, and efficiently handling all transactions and returns
• Demonstrate leadership by playing an active role on the sales floor

• Minimum 2+ years of sales management experience in luxury retail or related field
• Bachelor’s degree in a similar field is preferred but not required
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
• Excellent communication skills and the ability to lead a diverse team
• Strong understanding of luxury fashion, trends, and visual merchandising
• Ability to work retail hours including days, nights, weekends, and special events
• Bending/stooping/kneeling required
• Ability to lift up to 50 lbs.

Hourly rate: $28.00 to $30.00 plus 2% commission on personal sales.

Johnny Was is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision‑making, lawful off‑day use of marijuana, or any other characteristic protected by law.

If you need an accommodation to complete an online application, please contact the location you are applying to or contact us at 1‑888‑725‑1899.