Xfinity Retail Sales Consultant

Job Summary

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow‑up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert‑level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment; we aim to connect our products and services to customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent.
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes and move around the store constantly.

• Day‑One benefits including Medical, Dental, and Vision coverage, Comcast XFINITY courtesy services in Comcast‑served areas, Discount tickets to Universal Resorts, Paid Parental leave, Tuition reimbursement of up to $8,000 (Full Time employees), Paid Time Off, and a 401K Savings Plan with up to 6% dollar‑to‑dollar matching.

• Understand our Operating Principles and apply them in work.
• Own the customer experience, think and act in ways that put customers first and make them promoters of our products and services.
• Know your stuff, be enthusiastic learners, users and advocates of our technology, products and services, especially digital tools.
• Win as a team, make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System, joining huddles, making call backs, and helping us elevate opportunities to do better for customers.
• Drive results and growth.
• Support a culture of inclusion in work and leadership.
• Do what is right for each other, our customers, investors, and communities.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an equal opportunity workplace and a diverse inclusive employer. We will consider qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. We will provide reasonable accommodation to applicants with disabilities.

Customer‑Focused, Workplace Organization, Persuasion, Teamwork, Technical Knowledge, Self‑Motivation, Communication, Resilience, Critical Thinking, Problem Solving, Professional Integrity.

Base Pay: $18.00 per hour. Total Target Compensation (Base Pay plus Targeted Commission): $25.69 per hour. Compensation offers significant upside for overachievers. For more details about compensation and benefits, see the company's summary.

High School Diploma / GED.

None specified.

2‑5 Years in a retail or customer service environment.