Mayacamas Vineyards Seeking Full Time Employee

Mayacamas Vineyards Seeking Full Time Employee

Mayacamas Vineyards is one of the original iconic Napa Valley wineries. We are looking for team members to maintain and evolve our elevated guest experiences, providing high-touch, luxury customer service standards that have become the benchmark for collectable Napa Valley wines.

We are in search of a professional that embodies an innate desire to provide genuine hospitality to our guests and drive sales. As a primary role this position will require hosting tastings/tours as well as private groups at the estate atop Mt. Veeder. As a secondary role this candidate will also be expected to be flexible and proficient in working our downtown tasting room when needed by the team.

• Provide a unique and engaging experience for guests that genuinely encourages brand loyalty, wine sales and membership signups
• Thoughtfully connect with guests on the rich history, property and winemaking style
• Facilitate and administer all tasting experiences for walk-in, by appointment and large group clientele
• Open and pour wine in accordance with Responsible Beverage Service Guidelines
• Accurately and consistently process all sales transactions via POS system including shipping orders, membership transactions and retail merchandise
• Thoroughly perform and complete opening and closing responsibilities per established protocol
• Assist in maintaining the luxury appearance of the tasting salons

• Must be available to work weekends, holidays and overtime when required
• 2+ years tasting room and/or winery experience preferred
• Experience in a luxury retail setting preferred
• CMS Introductory, Certified and/or WSET preferred
• Carry a natural desire and pleasure toward delivering a high level of hospitality
• Impeccable communication skills (written and oral)
• Enthusiastic team focused mindset
• Technical proficiency with point of sales and reservations software
• A fundamental knowledge of the world of wine, with a focus on Napa Valley
• Able to work in a collaborative team environment with a selfless commitment to the customer
• Self-starter with an ability to anticipate and pro-actively accomplish tasks
• Ability to lift 50 lbs. required
• Willingness and ability to stand on hard surfaces for extended periods of time.
• Disposition to learn and be coached

• This is a full time hourly paid position with the opportunity to earn membership incentive. This also includes 401K and health benefits.