Sales Manager

Position Summary

The Destination Seller is a customer-focused, revenue-generating sales professional responsible for supporting the acquisition and conversion of group business while delivering exceptional destination experiences for prospective meeting planners. This role serves as a key liaison between Sales, Revenue Management, Catering, Operations, and external partners to ensure a seamless customer journey from inquiry through site inspection and booking.

• Respond promptly to inbound group sales inquiries and RFPs to maximize conversion opportunities.
• Support the Sales team by preparing proposals, presentations, contracts, and client correspondence.
• Coordinate with Revenue Management to ensure pricing, availability, and business opportunities align with commercial strategy.
• Manage assigned house accounts, including LG, maintaining strong client relationships and identifying repeat and incremental business.
• Conduct proactive prospecting within assigned markets and generate new local business opportunities through networking and relationship building.
• Participate in business review meetings and contribute to sales strategy discussions.
• Plan, coordinate, and execute exceptionalsite inspections for meeting planners and prospective clients.
• Develop customized itineraries showcasing guestrooms, meeting space, dining venues, resort amenities, and local experiences.
• Script and lead engaging property tours that align with each client's meeting objectives.
• Coordinate guestroom reservations, restaurant bookings, spa experiences, transportation, and personalized amenities for site visits.
• Prepare and distribute Site Alert documentation to ensure all departments are aligned on client expectations and schedules.
• Partner with Sales Managers and Executive Meeting Managers to conduct site inspections on their behalf when needed.
• Coordinate familiarization (FAM) trips for key clients and industry partners.
• Develop and maintain strong relationships with local businesses, wineries, attractions, transportation providers, and community organizations.
• Serve as the primary liaison with Destination Management Companies (DMCs), ensuring seamless coordination of off-site events, transportation, team-building activities, and destination experiences.
• Identify strategic partnerships that create incremental revenue opportunities and enhance the resort's competitive positioning.
• Represent the resort at local networking events, industry meetings, trade shows, and community organizations.
• Promote the resort as a premier destination for meetings, conferences, and incentive travel.
• Build long-term relationships with meeting planners, corporate clients, third-party planners, and local partners.
• Maintain accurate client records and activity within the property's CRM system.
• Provide exceptional customer service throughout the sales process.
• Respond to client inquiries and coordinate special requests in collaboration with operational departments.
• Resolve client concerns professionally and elevate issues when appropriate.
• Work closely with Sales, Revenue Management, Catering, Conference Services, Operations, Marketing, and Finance to ensure seamless execution of client experiences.
• Assist with special projects, sales initiatives, and promotional campaigns as assigned.

• Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field (preferred).
• Minimum of 2–4 years of hospitality sales, catering, event management, or destination marketing experience (preferred); experience in a luxury resort or hotel is preferred.
• Experience conducting site inspections and working with meeting planners.
• Experience working with Destination Management Companies (DMCs) and local hospitality partners.
• Knowledge of group sales processes and CRM systems.
• Proficiency with Microsoft Office Suite and hotel CRM/Sales systems (Delphi or similar).

• Strong sales and relationship‑building skills.
• Excellent written and verbal communication.
• Outstanding presentation and public speaking skills.
• Exceptional organizational and project management skills.
• Ability to manage multiple…