Hospice Care Consultant

Position Summary

The Hospice Care Consultant (HCC) models Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and promotes the Compassus philosophy using the 6 Pillars of Success as the foundation. The HCC upholds the Code of Ethical Conduct and fosters positive working relationships across all departments, stakeholders, and external partners. The role focuses on growing hospice admissions by building strong relationships with healthcare providers, identifying eligible patients, and ensuring their timely admission.

As a high‑performing sales professional, the HCC meets or exceeds admissions and market‑share growth goals by opening new accounts and expanding existing ones. Success requires strong sales skills plus compassion, resilience, and the ability to support patients, families, and partners during emotionally sensitive times. The ideal candidate is highly‑motivated, comfortable navigating complex conversations, and organizes work under pressure to help people receive high‑quality care when needed.

• Drive significant growth within the assigned book of business by opening new accounts and expanding existing accounts.
• Leverage Compassus‑provided tools to identify new opportunities through detailed market analysis.
• Secure referrals from physicians, staff, and administrators and partner with the operations team to ensure all clinically eligible patients are rapidly admitted.
• Take full ownership of meeting or exceeding weekly performance goals and grow productivity ahead of pace with tenure‑based company expectations.
• Cultivate and manage strong, trust‑based relationships with referral sources using a personal, needs‑based consultative sales approach.
• Show genuine compassion and empathy to patients and families and maintain resilience in the face of significant emotional challenges inherent to hospice care.
• Always prioritize the patient and be ready/willing to work outside standard business hours, including evenings and weekends, to ensure timely support and service.
• Seek feedback from referral sources on service levels, quality, patients, etc., and demonstrate rapid, attentive responsiveness to protect the referral source relationship. Relay valuable insights to the operations team and help facilitate change as needed.
• Demonstrate adaptability and embrace change (e.g., business priorities, team structure, and market dynamics) and do what’s required to best‑support the team and business.
• Provide clinical training and education to referral partners to improve understanding of hospice care.

• Bachelor’s degree in Business (strongly preferred).
• Five (5) or more years of successful sales experience in relevant roles.
• Proven track record of meeting or exceeding sales goals and ability to find and grow new accounts.
• Excellent customer relationship management skills that drive continued growth in long‑standing accounts.
• Experience in hospice, home health, or healthcare industry preferred; top‑performing sales professionals who understand and accept hospice challenges are encouraged to apply.

• Mathematical skills: addition, subtraction, multiplication, division, computing rates, ratios, percentages.
• Language and communication skills: influence desired results at senior levels, read and analyze business periodicals, technical procedures, regulations, write reports and correspondence, present information, and respond to questions from leaders and stakeholders.
• Other skills and abilities: understand, read, write, and speak English; articulate and embrace hospice philosophy; adapt quickly to changes; manage accounts, drive utilization, customer relationship, problem resolution, and business planning; strong clinical knowledge and competence engaging physicians and clinical staff; professional presence influencing results.

Effective performance requires regular standing, walking, and manual dexterity. Ability to lift and move objects up to 25 pounds. Visual acuity for close and distance vision, color and peripheral vision, depth perception, and focus adjustment. Adaptations can be made to…