Sales Associate

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Part Time Retail Napa, Napa, CA, US

Salary Range: $18.25 To $20.00 Hourly

The Sales Associate serves as a trusted client advisor and brand ambassador, delivering personalized luxury experiences through relationship building, product expertise, and exceptional service. This role drives individual sales performance while cultivating long-term customer relationships, representing the Lucchese brand with professionalism, and contributing to an elevated in-store experience.

Success in this role is defined by sales professionalism, relationship building, product knowledge, exceptional communication, and a commitment to continuous learning and development.

The Sales Associate contributes to store revenue and customer loyalty by:

• Achieving individual sales and KPI targets
• Delivering personalized luxury client experiences that foster long-term loyalty
• Maintaining product presentation, merchandising, and operational standards
• Collaborating effectively with store leadership and peers
• Demonstrating professionalism and accountability
• Building lasting customer relationships through proactive clienteling and follow-up

This role does not hold supervisory or hiring authority.

• Anticipates customer needs and recommends appropriate products
• Builds meaningful, long-terms customer relationships through proactive clienteling, personalized follow-up, and exceptional service
• Demonstrates deep knowledge of product, craftsmanship, and brand heritage
• Maintains an active client list and leverages outreach opportunities to drive repeat business and customer loyalty

• Brings the Lucchese brand to life by confidently sharing product features, craftsmanship, heritage, and authentic brand stories
• Listens actively to understand customer needs
• Communicates professionally with team members and leadership
• Accurately records customer and transaction information in all systems
• Tailors product recommendations and storytelling to each customer's lifestyle and needs
• Demonstrates integrity and ethical behavior in all interactions
• Handles merchandise and customer data responsibly
• Adheres to company policies and asset protection procedures
• Maintains consistency between words and actions
• Demonstrates professionalism, accountability, and sound judgment in every customer interaction

• Builds positive working relationships with team members
• Navigates diverse customer personalities with professionalism
• Maintains composure in high-traffic or challenging situations
• Contributes to a respectful and inclusive team culture

• Seeks feedback to improve selling behaviors and product knowledge
• Actively participates in onboarding, product knowledge, selling skills, and ongoing development programs
• Demonstrates accountability for personal performance metrics
• Shows initiative in learning new product launches and brand initiatives
• Applies coaching and training feedback to continuously improve selling effectiveness and customer experience
• Maintains current knowledge of new product launches, seasonal collections, and brand initiatives

• Maintain visual merchandising, product presentation, and luxury brand standards throughout the sales floor
• Support inventory processing and replenishment
• Follow cash handling and POS procedures accurately
  
  Maintain cleanliness and organization of sales floor and stock areas
• Support store events and promotional initiatives
• Ensure merchandise is replenished, organized, and presentation-ready throughout the day
• Support store readiness by maintaining clean, organized, and welcoming sales and stock areas

• Strong relationship-building and customer engagement skills
• Results-driven and motivated by performance metrics
• Ability to work independently and within a team
• Basic technology proficiency
• Strong attention to detail
• Flexible availability including evenings, weekends, and holidays
• Commission or performance-based sales experience preferred
• Strong clienteling and relationship management skills
• Ability to confidently communicate product craftsmanship, heritage, and brand storytelling
• Professional sales presence with a customer-first mindset
• Commitment to continuous learning and product expertise

• High School Diploma or GED required
• 0–2…