Collections Specialist

Description

We are looking for a detail-oriented Collections Specialist to support customer account resolution and payment follow-up in Naperville, Illinois. This Long-term Contract position is ideal for someone who combines strong communication skills with sound judgment when handling past-due balances and customer inquiries. The person in this role will work independently, maintain accurate records, and help ensure collection activities align with company standards and applicable regulations.

Responsibilities:

- Contact customers regarding overdue balances and work toward timely payment arrangements through clear and respectful communication.

- Review account status, payment activity, and related documentation to determine appropriate next steps for collection efforts.

- Record all customer interactions, commitments, and account updates accurately within designated systems.

- Respond to billing and account questions while delivering a high standard of customer service during each interaction.

- Apply company guidelines and relevant federal and state requirements when managing collection activities and resolving account issues.

- Process payments and support account reconciliation tasks as needed to help maintain accurate financial records.

- Coordinate with internal teams to investigate discrepancies, claims, or account concerns that may affect payment resolution.

- Use Microsoft Office and collection-related software to track work, prepare correspondence, and manage daily account follow-up.

Requirements

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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