Collections Specialist

Description We are looking for a detail-oriented Collector II to support account resolution activities and deliver a high standard of customer service for our team in Naperville, Illinois. This Long-term Contract position is ideal for someone who can communicate effectively with customers, manage collection-related tasks with accuracy, and maintain organized records in a fast-paced environment. The role requires sound judgment, strong communication, and the ability to work independently while following established policies and regulatory guidelines.

Responsibilities:

- Contact customers regarding past-due balances and work toward timely, effective resolution of outstanding accounts.

- Review account status, payment history, and related documentation to determine appropriate collection actions.

- Record customer interactions, account updates, and payment arrangements accurately within designated systems.

- Respond to customer questions with clear explanations and service-focused communication while supporting positive account outcomes.

- Negotiate payment solutions in alignment with company guidelines and applicable collection regulations.

- Monitor delinquent accounts and follow up consistently to encourage resolution and reduce aging balances.

- Use standard business software and collections tools to manage daily workload, track activity, and prepare account information for review. Requirements

- High school diploma or equivalent is required.

- 2-4 years of experience in financial services, collections, or customer service is required.

- Strong verbal and written communication skills with the ability to handle customer conversations professionally.

- Ability to work independently, prioritize tasks, and manage time effectively.

- Experience documenting customer information and account activity with a high level of accuracy.

- Understanding of collection practices, regulatory requirements, and company policy related to account resolution.

- Proficiency with Microsoft Word and familiarity with email platforms and collections-related software is preferred.

The salary range for this position is $22.00 to $24.00. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit Robert Half Benefits Website for more information.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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