Collections Specialist

Collector II

We are looking for a detail-oriented Collector II to support account resolution activities and deliver a high standard of customer service for our team in Naperville, Illinois. This long-term contract position is ideal for someone who can communicate effectively with customers, manage collection-related tasks with accuracy, and maintain organized records in a fast-paced environment. The role requires sound judgment, strong communication, and the ability to work independently while following established policies and regulatory guidelines.

Responsibilities:

• Contact customers regarding past-due balances and work toward timely, effective resolution of outstanding accounts.
• Review account status, payment history, and related documentation to determine appropriate collection actions.
• Record customer interactions, account updates, and payment arrangements accurately within designated systems.
• Respond to customer questions with clear explanations and service-focused communication while supporting positive account outcomes.
• Negotiate payment solutions in alignment with company guidelines and applicable collection regulations.
• Monitor delinquent accounts and follow up consistently to encourage resolution and reduce aging balances.
• Use standard business software and collections tools to manage daily workload, track activity, and prepare account information for review.