Client Care Representative
Job in
Naperville, DuPage County, Illinois, 60540, USA
Listed on 2026-05-07
Listing for:
One Hour Heating & Air Conditioning
Full Time
position Listed on 2026-05-07
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Call Center / Support, Customer Service Rep
Job Description & How to Apply Below
Answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls;
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time;
Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window;
Makes outbound calls to new and club membership clients to ensure that they are satisfied with any repairs;
Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
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