Deputy Director - Mobilizer Recruitment and Support; MRS

Mobilizer Recruitment and Support (MRS) Deputy Director

Mobilizer Recruitment and Support (MRS) Deputy Director

Empower Project is the national leader in both paid and volunteer relational organizing (RO). Empower Project organizes to improve people’s lives using the power of relational organizing. Together with our partners, we’ve helped boost voter turnout, especially for BIPOC communities, through our approach of tapping into personal networks of friends and family. We provide the software and expertise to help communities, progressive organizations, and nonprofits leverage their personal relationships to build power and dramatically expand the electorate.

Our cutting‑edge technology, Empower, stands at the forefront of the industry and is trusted by over 1,500 organizations nationwide. Empower has been studied in 12 different independently‑run, randomly controlled trials which all found that its usage led to large and statistically significant increases in voter turnout — far more effective than phone‑banking, text‑banking, or door‑to‑door canvassing.

In 2026 we’ll be running paid relational organizing programs – programs where we recruit folks to talk to their family and friends about elections and issues and then pay them for their time and effort – in up to 24 states.

Start Date:

Monday, May 11, 2026
End Date:
Friday, November 20, 2026

Work hours will vary. For the first 4 months of employment, we will be working Monday – Friday. Starting after Labor Day, we will move to a six days per week, Sunday – Friday schedule, with Friday being a slightly shortened day, and Saturdays will be off.

The Mobilizer Recruitment and Support (MRS) Deputy Director will support the Mobilizer Recruitment and Support (MRS) Director in receiving, reviewing, and responding to community mobilizer payment discrepancies while identifying opportunities to streamline the payment discrepancy process. The goal: ensure that our mobilizers are made to feel valued and supported from their first contact with us in any issues they face with payments.

• Training and managing staff to troubleshoot mobilizers' payment issues using the systems in place, identifying potential opportunities to streamline those processes
• Maintaining a library of potential responses to potential inquiries, both for questions asked during the recruitment process and payment discrepancies
• Assisting with payment data management and the execution and analysis of analytics strategies
• Maintaining a tracking and categorization system for different types of payment discrepancies
• Collaborating with team members, other departments, and external partners as needed to ensure data processes are completed effectively and efficiently
• Serve as support to the primary point of contact for payment issues to tag issues, resolve, and/or elevate to MRS Director as necessary
• Assisting the MRS Director and program leadership with other activities
• Support Empower Project leadership in monitoring and identifying trends in the mobilizer support ticket queue
• Candidate must have extensive experience working with political CRMs like Every Action or Action Network and peer-to-peer texting tools such as Scale to Win

• Reliable access to phone, laptop, and Wi Fi
• U.S. work authorization
• Strong attention to detail: ability to meticulously manage and review communication systems between staff and mobilizers through the support ticket processes to ensure quality communication and accuracy in payment, and staff documentation
• Problem‑solving skills: capacity to dig through data, address, and resolve operational issues promptly and efficiently
• Experience in answering payment concerns: familiarity with support tickets involving payment and financial concerns; experience with platforms like Zoho Desk, Zen Desk, etc
• Excellent communication skills: proficiency in clearly communicating with team members and end users, especially in resolving payment queries and providing operational support
• Adaptability and flexibility: ability to adapt to changing operational needs and workload, particularly in shifting focus from onboarding…