Specialist-ACH

Provides day-to-day delivery of critical processes, administration and servicing activities in in connection with retail and commercial deposits and payments. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience.

Deposit and Payments operations includes (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc.

+ Analyzes data and information to provide insights and recommendations.

+ Gathers and formats data into regular and ad-hoc reports, and dashboards.

+ Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.

+ Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.

+ May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.

+ May perform quality control and training.

+ Organizes work information to ensure accuracy and completeness.

+ Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.

+ Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.

+ Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.

+ Follows documented policies and procedures to execute day to day transactions, activities, processes and ensures all Service Level Agreements(SLAs) are met.

+ Checks and reconciles information and documentation to ensure accuracy and completeness.

+ Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.

+ Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.

+ Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.

+ Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.

+ Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.

+ Analyzes issues and determines next steps.

+ Broader work or accountabilities may be assigned as needed.

+ Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

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* Qualifications:

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* + Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.

+ Knowledge and experience using relevant systems and technology - Good.

+ Knowledge and understanding of the business unit's key products and services, processes and controls - Good.

+ Knowledge of the risk and regulatory requirements of the business - Good.

+ Prioritization skills - Good.

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** PC skills (MS Word, Excel, PowerPoint) - Excellent*
* + Ability to multi-task in a fast-paced environment.

+ Specialized knowledge.

+ Verbal & written communication skills - Good.

+ Organization skills - Good.

+ Collaboration & team skills - Good.

+ Analytical and problem solving skills - Good.

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** Experience with wires, lock boxes an asset*
* ** Salary:*
* $41,714.00 - $69,000.00

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* Pay Type:

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* Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and…