Senior Human Resource Business Partner

Senior HR Business Partner

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live.

We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day. At Oncourse, our people are what makes that possible.

We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that's how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law.

Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Position Summary Reporting to the Head of Human Resources and Talent Acquisition, the Senior HR Business Partner (Sr. HRBP) serves as a trusted advisor and hands-on partner to the business, aligning people priorities with business needs to drive performance, engagement, and organizational effectiveness. This role translates business objectives into practical, actionable people solutions that support leaders in delivering results. The Sr.

HRBP partners closely with leaders to assess organizational needs, anticipate talent challenges, and implement solutions across workforce planning, organizational design, leadership effectiveness, and talent development. This role plays a key part in shaping strong teams and a culture aligned with our values, while helping leaders navigate both opportunities and challenges with confidence. This is a highly hands-on role that requires a willingness to roll up sleeves and execute.

In addition to influencing and advising, the Sr. HRBP is responsible for driving day-to-day HR activities forward—navigating employee matters, ensuring consistency in processes and policies, and following through on key initiatives. Success in this role comes from balancing sound judgment with action, and strategy with execution. The Sr. HRBP uses data and insights to inform decisions and improve outcomes, while partnering with HR centers of excellence to deliver practical, consistent, and scalable solutions.

This individual brings a strong sense of ownership, accountability, and responsiveness in supporting both leaders and employees. Success in this role requires the ability to build trust, communicate effectively, and influence at all levels of the organization. The Sr. HRBP maintains a high bar for talent and performance while fostering an environment of collaboration, accountability, and belonging. At its core, this role is about helping the business succeed through its people—by strengthening leadership, supporting teams, and ensuring the day-to-day employee experience reflects our culture and values.

This role is located at our headquarters in Naperville, IL. Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required.

Responsibilities include but are not limited to:

• Act as a trusted advisor to…