Jr. Technical Consultant
Listed on 2026-07-01
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IT/Tech
Technical Support
Jr. Technical Consultant
Naperville Illinois
What You Will Do:Act as the first line of contact for troubleshooting problems with 3D TRASAR and Nalco field equipment.
Provide live phone support to field representatives on standard equipment and e-catalog products referencing specifications, product literature, and pricing.
Communicate with customers regarding pricing, warranty, and equipment parts utilizing SAP.
Track phone calls and email support tickets using ticket tracking system using Service Now.
Provide technical guidance to product marketers, R&D, and commercialization teams in assigned technology areas.
Support team vision, goals, and metrics.
Collaborate with the Level 2 team on escalated issues.
Minimum Qualifications:High school diploma or equivalent
1-2 years of technical experience
Basic knowledge of PLCs and electrical components
2-5 years of customer service or contact center experience or relatable field
Strong communication skills
Strong organizational skills and attention to detail
Must be 18 years of age or older
Must be authorized to work in the U.S.
Preferred Qualifications:Bachelor's degree or comparable technical experience is preferred.
Ability to analyze and decipher data in a spreadsheet in a logical manner
Experience working with Microsoft Office Suite and SAP
Have clear understanding of industrial electrical and mechanical systems
Ability to manage multiple projects
Strong consultative skills
Proven ability to lead conversations with confidence, and clarity
Ability to work well in high pressure situations with a positive resolution
Work efficiently against deadlines
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